Hotels in Bai Chay, Ha Long

This hotel is very new, modern and clean. The room is very spacious and comes with a balcony with an amazing view of the bay. The atmosphere at the roof top bar on the 25th floor is amazing. The staff are polite and friendly. Jenny, in particular, is proactive and attentive. She saw us discussing at the lobby and came over to offer help and advice. She booked us a cab and gave instruction to the driver since we can't speak Vietnamese. She even asked us to WhatsApp her if we need any further assistance when we're touring outside. I highly recommend this hotel to anyone coming to Halong

The stay was wonderful, the place is clean and the location is close to services. I thank duty manager Trang here for the good reception and treatment.

The room was actually okay, but there was one issue that really frustrates me. I was traveling with three friends, and when we booked the room on Ctrip, it was configured with a king-size bed and two twin beds, which was exactly what we wanted. But after booking, we double-checked at the hotel, and it turned out they only had twin beds, not triple beds. We tried to book a new room, but they could only find it on a different floor, which was inconvenient. In the end, the three of us were squeezed into two beds, and we were charged an extra two or three hundred yuan for sharing a twin-bed room. What's frustrating is that I booked the room for three beds, but for that price, I only got twin beds, and only one room. Why is the room configuration on Ctrip different from the actual configuration at the hotel? I made a wrong reservation, overpaid, and my stay was compromised.

The experience itself was wonderful because the place is a paradise. The staff service was very good and friendly, as is the case with all of Vietnam. Something to keep in mind: meals are included, but drinks are not. We booked a package through Trip that included drinks and snacks in addition to meals. The only drinks included were two waters in the room; the rest were paid for, even the water. Very unclear on Trip. The hotel transfer to and from Hanoi included an unnecessary stop at a pearl market and then back at a souvenir shop. Finally, the 2-day/1-night package would not be considered as such, as the cruise ship boards at 12:30 pm and returns to the port at 10:40 am. Even so, it is recommended, or perhaps book an extra night. It is not recommended for traveling back and forth in the same day; it takes very little time.

A wonderful stay! The hotel is beautifully designed. The staff are young, polite, and very friendly. The room was modern and elegant, with tasteful colors and a clean, airy atmosphere. I especially loved the private balcony with a stunning sea view. One of the most impressive aspects was the breakfast. It was absolutely delicious and exceeded my expectations. Highly recommended for anyone looking for a relaxing and comfortable stay!

As I wrote my last review, I was waiting for my transport back to Hanoi as Super Typhoon Yagi was well approaching. It just so happened that minutes before we were supposed to be picked up, the transport cancelled, leaving us stranded in Ha Long with nowhere to go. So I booked another night at The Yacht. It has BY FAR the best staff I have ever seen at any hotel. The storm was the biggest that’s hit Ha Long in decades and it caused ALOT of damage. The staff kept all the guests calm and assured and even switched our rooms from high floors for safety reasons. Thank you to Nga at the front desk, bye very special Thank you to Thao (also at the front desk). She made our very challenging couple of hours after the storm disrupted our plans (rebooking flights and hotels in Hanoi, dealing with transport and everything else) a lot less stressful. I cannot thank the team at The Yacht enough. Best hotel experience ever. Thank you all and I will be coming back.

We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.

Wonderful 2 nights stay at the DelaSea hotel. What I enjoyed most was the staff as they were all so caring and helpful. Highly professional. From the reception with Hoa taking special care of me not to mention ”Alice” and the others. Same at the restaurant. From the manager to the supervisors to the staff. I can't name them all here but they made my stay very special. Food was really good. Staff attention was ”phenomenal”. The room was great (I got one on the top floors facing the bay) and despite being a very noise sensitive person I slept very well. No loud music noise (it was on a weekend early November). The bed was very comfortable and the air conditioner was not noisy though very efficient. Good shower. I did not use the swimming pool but it looked great. By the way I was told that taking photos from the bay at sunset from the swimming pool is ”the thing to do” :) I can only praise the staff and the management for the wonderful hospitality even when super busy with big groups (which was the case during my stay). Based on my personal experience I definitely highly recommend the DelaSea hotel and it will be my choice next time I am in Ha Long.

The rooms are clean, the equipment is simple and stylish, but the breakfast is really too simple and there is nothing to eat. In this day and age, people still use instant coffee. There is a coffee cup on the table. Do you have to take the cup to the dining counter to pour the coffee yourself? A bit weird. Fortunately, the restaurant waiters were friendly and diligent.