Hotels in Bai Chay, Ha Long

This room is really great. First of all, the bed is spacious and comfortable, so that people can relax completely as soon as they lie down. Secondly, the cleanliness and comfort of the room impressed me, and there were almost no problems with mosquitoes, so that I could enjoy my journey with peace of mind. In addition, the air conditioning equipment in the room is effective, no matter how hot the weather outside, I can enjoy the cool temperature in the room. Overall, it was a great stay experience and I will definitely recommend this room to my friends.

We had an amazing time there, service was excellent, staff were very polite and accommodating. We extended our stay because of our wonderful experience.

Very good quality hotel. Clean and comparable to a decent 5-star hotel chain. Excellent amenities including sky bar, rooftop pool, spa, gym. Breakfast was also very good. Staff were helpful throughout. Bai Chay is a good location for booking a sightseeing cruise to the HaLong Bay islands as the boat harbour is close by. There are many restaurants and local shops adjacent to the hotel, although not much regards western-type restaurants or bars. Overall great value for the price 👍

The hotel itself was great - clean, big and luxurious rooms - but may be better to wait until all the repairs are completed to enjoy the 2 swimming pools, fitness centre and even the hotel room balcony. Some distance away (but walkable) from Sun World entrance but since we were looking for a relaxing stay, we were good where we are with a nice view of the bay and the cable cars crossing over the water.

The rooms are clean, the equipment is simple and stylish, but the breakfast is really too simple and there is nothing to eat. In this day and age, people still use instant coffee. There is a coffee cup on the table. Do you have to take the cup to the dining counter to pour the coffee yourself? A bit weird. Fortunately, the restaurant waiters were friendly and diligent.

Wonderful 2 nights stay at the DelaSea hotel. What I enjoyed most was the staff as they were all so caring and helpful. Highly professional. From the reception with Hoa taking special care of me not to mention ”Alice” and the others. Same at the restaurant. From the manager to the supervisors to the staff. I can't name them all here but they made my stay very special. Food was really good. Staff attention was ”phenomenal”. The room was great (I got one on the top floors facing the bay) and despite being a very noise sensitive person I slept very well. No loud music noise (it was on a weekend early November). The bed was very comfortable and the air conditioner was not noisy though very efficient. Good shower. I did not use the swimming pool but it looked great. By the way I was told that taking photos from the bay at sunset from the swimming pool is ”the thing to do” :) I can only praise the staff and the management for the wonderful hospitality even when super busy with big groups (which was the case during my stay). Based on my personal experience I definitely highly recommend the DelaSea hotel and it will be my choice next time I am in Ha Long.

I was there for 3 days. In General service is good. Staff is nice. Room is really big and clean. noise canceling is excellent. I can’t hear anything even the hotel located near a bar. Minus: bathtub not really clean. Breakfast is not suitable with Asian.

Great hotel, central location, staff are very friendly and helpful, excellent customer service. Gym equipment needs updating, treadmills not working, cable machine broke, and you have to pay extra for the steam room & sauna, not much, but it is in the spa and part of a package.

I stayed at this hotel because I am familiar with Novotel in Jakarta, Indonesia. I got a 10% discount by using Trip Coins. I really enjoy es my stay at Novotel Ha Long Bay. 1. The room is extremely spacious. I would say that 3 people moving around would be no problem at all. The bed is also large. 2. The amenities are superb, I got all I need and some of those are eco-friendly items. 3. Not only the bedroom, the bathroom is spacious too. Wow! 4. The staffs are humble and understanding. At first I requested a late checkout until 12.30, yet I changed it to 13.00 because I just got back from my friend’s wedding. Furthermore, they always helping me order Main Linh taxi. 5. Squeaky clean!!! I love clean property!!! Unfortunately, there is no bidet. Indonesians use bidet daily. There is no option a of Halal food, yet it is okay, that is just common in Vietnam. Overall, my experience was impressive to the point I even take photos for the purpose of reviewing how good this hotel was.

The room is very nice, clean and hygienic... It is also very convenient for travel. The surrounding facilities are relatively complete. The front desk is relatively warm and hospitable. Communication is smooth and there is no problem at all. I recommend it!