Sea Stars Hotel Ha Long

If you see this review, this is a hotel you should never book. I have been to many 5-star hotels in Vietnam. I will list the incidents that I personally experienced. 1. The location feels like it is in the middle of a construction site. If you book a high-rise, you won't be able to see it unless you look down, but there is nothing around the hotel. 2. You have to pay a deposit. I have never paid a deposit in Vietnam, but I understand that this is required for luxury hotels. However, you have to pay more than the deposit stated on the trip. (1.5 million VND) 3. The room is not very clean. It is said to be near the beach, but there is a lot of rust inside. 4. The room is very small for the price. (I recommend checking the size.) 5. The breakfast is not a buffet. There are not many options, so if you want a buffet, you should go somewhere else. 6. If you touch everything in the room and make a mistake, you will have to pay the deposit + additional costs. The last point is very important, and it is 'everything'. (floor, table, bed sheet, toilet, towel, refrigerator, etc.) I put my carrier on the table and they said my carrier scratched the table, so I got 2 million dong (about 120,000 won) rip off. Of course, the table could have been scratched because of my carrier. It felt like I was hit with the scratches that were already there, so it was really unfair. It was also my fault for not checking if the scratches were there when I first checked in. The hotel staff who responded to this were also quite unpleasant, and when I asked if I could see the condition of other rooms, they just said that our hotel was clean and that it couldn't be like that. When I first checked in, I thought it was pitiful that the staff were fighting with Chinese people, but it wasn't. Haha. You'll see the staff fighting with customers every morning. But if you still want to make a reservation because of the view, I recommend you check out the Google reviews. I also made a reservation without looking at the Google reviews, but this hotel is a mess because they all said they were charged. I thought it was the most expensive and best hotel in Halong, so I made a reservation, but the nearby 40,000 won hotel has a much better view and service. I stayed for 3 nights out of a total of 10 nights and booked another hotel nearby, so I was impressed by even the small services.

A standard new hotel, which is already a good hotel in Halong. The room size is OK. The front desk staff in the lobby are warm, polite and friendly. They all speak English very well. Seeing that I am Chinese, they also try to speak Chinese. Thank you. There are Vietnamese specialties in the breakfast, such as Vietnamese baguette, sticky rice, fried fish balls, rice noodles, etc. The most impressive thing is that the service attitude of the service staff at each work position is very good.

The location is very good, close to Halong Bay. It takes about 10 minutes to get to the port by taxi. The smell of new decoration is great. And the service is so-so, the staff is unprofessional, and the phone never seems to be answered. I booked a room with a bathtub, but the front desk told me that my room did not have a bathtub, which actually should be included. They gave me a room without a bathtub and told me who to go to if there was a bathtub. I coordinated with Ctrip. I couldn't get through the hotel phone for half a day and couldn't solve it. It wasn't until after 9pm that they called me and said they could move me to a room with a bathtub. And I'm going to sleep. One thing to say, the hotel environment is good, and the swimming pool is particularly amazing. It is the most eye-catching place!

Beautiful scenery and good service, but the variety of food and beverages needs to be improved