Guest User
May 20, 2025
Avoid this hotel unless you’re certain your stay will be entirely trouble-free. During our two-day visit to Hallstatt, we didn’t encounter a single staff member, only fellow guests. Attempts to contact the hotel via the phone number posted in the lobby and through email went unanswered. This lack of communication left us feeling unsupported and isolated. It seems the hotel is cutting costs by not having staff on-site or accessible via phone, which is a significant red flag. If any issues arise during your stay, don’t expect assistance. Save yourself the trouble and stay at the Heritage Hotel down the street. Additionally, the room’s cleanliness was subpar. We noticed mold in the bathroom, particularly on the showerhead nozzles, and spider webs on furniture surfaces. For me, visible mold on the showerhead is a dealbreaker, it indicates a lack of proper cleaning and maintenance.