e06740970
August 2, 2023
I stayed in this hotel for three nights before and after this time. At the beginning, I thought it was okay. Although it was old but clean, I gave a satisfactory evaluation. After the trip, I went home and checked the credit card bill, and found that I was charged more than 200 for one night. Canadian dollars, I have paid on Ctrip before. When I checked in, the front desk asked my credit card to pre-authorize 50 Canadian dollars, which was used as a guarantee during the stay. If there is no damage to the facilities within seven days after departure, it will be refunded. So I give him the credit card, I can't see how he does it, and I don't have any receipt for it. When I called and asked back to the front desk of the hotel, the person on duty that night directly said that he didn’t know and asked to call the manager tomorrow morning. The next day the manager didn’t answer the phone and called the front desk again. Another lady said that she didn’t overcharge me. Repeatedly emphasizing that the records showed that the hotel swiped the card to collect the money, but she still refused to admit it. I called the credit card department of the bank and told me about this problem. The bank said that they were going to investigate, and it was not possible to transfer it. At this time, the hotel called again and said that they made a mistake and returned it in about ten days! ! The biggest question is why didn't you give me a receipt when you swiped my card? ? This trip made me very nervous, I really have to be extra careful when booking foreign hotels!
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