Homewood Suites by Hilton Hotels in Halifax

Hi Jamie I felt it best to write to you directly as to our recent disappointing stay at the Halifax Homewood Suites. We have been coming to Halifax and staying at your hotel for many years and always found it to be among one of the best which is particularly one of the reasons for our disappointing stay. Admittedly Covid has made our routine Halifax visits for work and social events non existent in the past two years. Recently we had a booking at your hotel and were called the day of our stay that our room was not available due to a mechanical issue. This happens and we understood. In fact we were quite happy with the alternate location that you provided us at your sister property. So we made a second reservation for this past Saturday night staying until the following day. We arrived for check in at 3:15 and were told our room was not available as cleaning staff had not been able to get to our room yet. We were unable to get an estimate as to when it would be completed. We were accompanying friends who also had booking issues but were able to get their room after some confusion. We decided to go with them until our room was ready so I asked the front desk to call us there when it was ready. I was told they were cleaning our room, which was 503 shortly and we would be called. Approximately 1 hour later we were called that our room was now ready. This was inconvenient but understandable. We collected the keys in a sleeve and again were told room 503 was ready. Proceeding to that room we found the door open and cleaning staff still inside. I questioned this and was told they were doing VIP clean inspection. She asked us to come in and departed. We unpacked our belongings, used the facilities and my wife began to touch up her hair and makeup for our 530 reservation. I took the opportunity to unload the dishwasher and then went down the hallway to get ice. When I returned my key didn't work so I knocked to get in. We had two keys so I picked up the second one to try it. At that point I realized she had written room 403 on the sleeve. I phoned down to the front desk to clarify the error and no one answered. We realized we had been sent to the wrong room so we packed up our belongings and went down to 403. The keys worked so we appreciated the error. I again called attempted calling the front desk but the phone did not work. The safe also did not work. The internet did not work. We went back to our friends room as we were now late for our reservation. I called the front desk from their room and notified them of the events and failings. She told me she could give me keys to room 503 but I explained we had moved down to to 403 as per the writing on the sleeve. Our friends called and cancelled our reservations as we were now late. Upon returning that evening I again called the front desk in regards to the phone, internet and safe issues. They told me they made a note without solution. We have had such great experiences with your hotel in the pa