Delta Hotels in Hale Barns

Stayed here on a stay and parking package booked through Holiday Extras. On arrival, you park in the car park where there were plenty of spaces before proceeding to check in at reception. Check-in was simple, and we pre-booked the included transport to Terminal 1 at the desk as we had an early flight. I also enquired about the return transfer as we would be returning on a flight returning after the last scheduled transfer at 11pm, and was told that on return I would need to ring the hotel who would book a taxi on their account as part of the deal we had booked. Naturally, I was pleased. We proceeded to our room, which was nice and clean and more than big enough for a one night stay. We also ate in the French Bistro and gad a really nice meal. Just before catching the 0345am transfer to the airport, I confirmed with reception that we would be entitled to a taxi back to the airport on our return, and the kady gave us a card with the hotel number on to call on our return. However, on returning to Manchester Airport 5 days later, I tried calling the number, which put you through to an automated answer service and not the hotel. When eventually got through to a real person, was told they were unable to help us and to ring automated number again and press the option for transfers. The problem was that the transfer shuttle had ended at 11 pm, so nobody to speak to. Anyway, to cut a long story short, I ended up paying £15 for a taxi ourselves from the rank at the airport as we then had a 2.5 hour drive home. The hotel itself was great, but the transfer system needs simplifying. If the transfer is not available between 11pm and 3am, then fine, but state that and don't promise a non-existent taxi at the hotel's expense. Would I stay here again, possibly but would expect a better and clearer transfer service.