Tropical Islands

Amazing place great pools. Breakfast being included was a great deal and we love the flamingos

We stayed one night at the Ohana Lodges inside Tropical Islands, and the experience was unacceptable from start to finish. First, we received access to our room more than an hour after the official check‑in time. When we finally entered, the room was in a completely deplorable state: the floor was covered in sand, trash from previous guests was left behind, the minibar had not been refilled, there was no soap in the bathroom dispensers, and the toilet area lacked any soap dispenser whatsoever. I reported these issues to the Ohana Lodges reception, where several staff members were rude and unhelpful. They admitted they weren’t trained receptionists and directed me to the main water‑park reception instead. There, I endured a long queue only to be promised that a cleaner would arrive “as soon as possible.” Now, the day after—and as we check out—no cleaner has ever appeared. In short: Late room access (over one hour past check‑in) Incomplete and unsanitary cleaning Untrained, unprofessional, and at times impolite staff Broken promises with no follow‑through Even staff acknowledged severe understaffing of cleaners and receptionists. Do not expect to receive your room on time or properly cleaned, and be prepared for LONG queues at reception. This is simply not acceptable for a resort marketed as a premium family destination.