Mercure Hai Phong

Mercure Hai Phong Reviews

Mercure Hai Phong

12 Lạch Tray, Street, Ngô Quyền, Haiphong, VietnamView Hotel Details
Mercure Hai Phong
Mercure Hai PhongMercure Hai PhongMercure Hai Phong
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Mercure Hai Phong Guest Reviews

4.6/5
Great
126 review
Verified reviews
Location4.5
Amenities4.4
Service4.7
Cleanliness4.6
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All reviews(126)
Positive reviews(122)
Reviews with photos/video(35)
Awesome stay(32)
Friendly staff(26)
Clean and tidy(18)
Awesome rooms(11)
Convenient location(10)
Perfect for business trips(8)
Delicious breakfast(7)
Easy to get around(5)
Negative reviews(4)
Anonymous User
Superior King Room
Stayed in Jan 2025
Business travelers
113 review
5.0/5
Outstanding
Posted on Mar 1, 2025
Breakfast spread is decent. Staffs are friendly. Roof top bar is closed?
Response from Property: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Judy Dung
Superior King Room
Stayed in Feb 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 5, 2025
Highly recommended. Everything is excellent. Great value for the price
Response from Property: Dear Ms. Judy Dung, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Thriving JJ
Superior King Room
Stayed in Oct 2024
Business travelers
38 review
4.2/5
Very Good
Posted on Nov 17, 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
Response from Property: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Brian
Superior King Room
Stayed in Nov 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Jan 18, 2025
Had a good customer experience when I got an issue.
Response from Property: Reply from the property:Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
M. Waters
Superior King Room
Stayed in Nov 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Dec 18, 2023
Lovely staff and clean room. Good location. Convenient to travel around.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Guest User
Superior King Room
Stayed in Feb 2024
Business travelers
53 review
3.2/5
Posted on Mar 22, 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
Response from Property: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
kiet
Superior King Room
Stayed in Feb 2025
Couples
1 review
4.7/5
Amazing
Posted on Mar 8, 2025
the hotel’s nice and clean
Twin A
Superior Twin Room
Stayed in Jul 2023
Business travelers
34 review
5.0/5
Outstanding
Posted on Aug 21, 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Anonymous User
Superior King Room Non smoking
Stayed in Jun 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Really good hotel with excellent customer service and convenient location
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Superior King Room
Stayed in Oct 2023
Solo travelers
12 review
5.0/5
Outstanding
Posted on Nov 30, 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
Response from Property: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Superior King Room
Stayed in Apr 2024
Travel with friends
54 review
5.0/5
Outstanding
Posted on May 26, 2024
Very good value for money, location are great.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Guest User
Superior King Room
Stayed in Sep 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
Response from Property: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Ntastyles
Superior King Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Good services
Response from Property: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future.Sincerely yours,Quynh Anh - Revenue & Reservation Agent
Messi_goat
Superior King Room
Stayed in Apr 2024
Business travelers
10 review
4.0/5
Very Good
Posted on Jun 8, 2024
Nice experience.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo Commerce Executive
연령미상
Superior King Room Non smoking
Stayed in Feb 2023
Solo travelers
15 review
5.0/5
Outstanding
Posted on Apr 7, 2023
good good goodgood good good good good goodgood good good good
Response from Property: Dear 연령미상, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Ms. Ngoc (E-Commerce Executive)