Mercure Hai Phong

Mercure Hai Phong Reviews

Mercure Hai Phong

12 Lạch Tray, Street, Ngô Quyền, Haiphong, VietnamView Hotel Details
Mercure Hai Phong
Mercure Hai PhongMercure Hai PhongMercure Hai Phong
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Mercure Hai Phong Guest Reviews

4.5/5
Great
118 review
Verified reviews
Location4.5
Amenities4.3
Service4.7
Cleanliness4.6
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All reviews(118)
Positive reviews(114)
Reviews with photos/video(31)
Awesome stay(29)
Friendly owner(26)
Clean and tidy(18)
Awesome rooms(12)
Great location(11)
Convenient location(9)
Loved the view(7)
Negative reviews(4)
Thriving JJ
Superior King Room
Stayed in Oct 2024
Business travelers
33 review
4.2/5
Very Good
Posted on Nov 17, 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
Response from Property: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Anonymous User
Superior King Room
Stayed in May 2024
Business travelers
99 review
4.7/5
Amazing
Posted on Jun 27, 2024
Nice modern hotel. The bed backrest is not clean. For some smell.
Response from Property: Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, hygiene, view from the rooftop swimming pool, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Sincerely yours,Linh Chi (Candy)Guest Experience Manager
Brian
Superior King Room
Stayed in Nov 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Jan 18, 2025
Had a good customer experience when I got an issue.
Response from Property: Reply from the property:Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
M. Waters
Superior King Room
Stayed in Nov 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Dec 18, 2023
Lovely staff and clean room. Good location. Convenient to travel around.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Guest User
Superior King Room
Stayed in Feb 2024
Business travelers
49 review
3.2/5
Posted on Mar 22, 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
Response from Property: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
Twin A
Superior Twin Room
Stayed in Jul 2023
Business travelers
33 review
5.0/5
Outstanding
Posted on Aug 21, 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Anonymous User
Superior King Room Non smoking
Stayed in Jun 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 19, 2023
Really good hotel with excellent customer service and convenient location
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Superior King Room
Stayed in Oct 2023
Solo travelers
12 review
5.0/5
Outstanding
Posted on Nov 30, 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
Response from Property: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Superior King Room
Stayed in Apr 2024
Travel with friends
53 review
5.0/5
Outstanding
Posted on May 26, 2024
Very good value for money, location are great.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Guest User
Superior King Room
Stayed in Sep 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
Response from Property: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Ntastyles
Superior King Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Good services
Response from Property: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future.Sincerely yours,Quynh Anh - Revenue & Reservation Agent
Messi_goat
Superior King Room
Stayed in Apr 2024
Business travelers
9 review
4.0/5
Very Good
Posted on Jun 8, 2024
Nice experience.
Response from Property: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo Commerce Executive
연령미상
Superior King Room Non smoking
Stayed in Feb 2023
Solo travelers
15 review
5.0/5
Outstanding
Posted on Apr 7, 2023
good good goodgood good good good good goodgood good good good
Response from Property: Dear 연령미상, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Ms. Ngoc (E-Commerce Executive)
Ognjen Vignjevic
Superior King Room Non smoking
Stayed in Jan 2023
Business travelers
5 review
4.5/5
Great
Posted on Feb 26, 2023
Perfect hotel for business trip. Very happy and will go there again
Response from Property: Dear Ognjen VignjevicThank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best Regards,Ms. Ngoc (E-Commerce Executive)
Anonymous User
Superior Twin Room Non smoking
Stayed in Sep 2022
Family
8 review
5.0/5
Outstanding
Posted on Nov 19, 2022
A trusted chain hotel that lives up to the name no matter where you go. Great price, great location and friendly staff. Will stay again.
Response from Property: Dear valued guest, Thank you so much for your nice compliment. This motivate us a lot so we can do better and better in the future. Hope to welcome you again in the future. Have a nice day. Ms. Ngoc (E-Commerce Executive)