Sun City Hotel

Sun City Hotel Reviews

Sun City Hotel

No. 16 Longhua Road, Longhua District, Haikou, Hainan, 570102, ChinaView Hotel Details
Sun City Hotel
Sun City HotelSun City HotelSun City Hotel
Check available rooms for your travel dates
We Price Match
1 night

Sun City Hotel Guest Reviews

4.5/5
Good
676 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
Filter by:
Sort by:
All reviews(676)
Positive reviews(655)
Reviews with photos/video(63)
Clean and tidy(129)
Friendly front desk staff(85)
Easy to get around(29)
Convenient parking(24)
Convenient for shopping(24)
Located downtown(20)
Many amenities(13)
Luxurious(3)
Negative reviews(21)
Anonymous User
Superior Business Queen Room
Stayed in Apr 2024
Solo travelers
5 review
3.7/5
Posted on Jun 5, 2024
Hotel location quite good. Generally ok for a short stay. Hotel staffs are friendly.
Response from Property: Dear guest, hello, thank you very much for choosing to stay at Hainan Sun City Hotel. Thank you for your affirmation of our location and the friendly attitude of our staff. We have always been committed to providing guests with convenient travel options and comfortable living experience. Your satisfaction is our greatest pursuit. Looking forward to your visit again and wish you a happy life!
Guest User
Business Suite
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Service was good. Clean and well maintained. Food was acceptable and up to standard. Easy to find eateries.
Response from Property: Dear distinguished guest, hello! Thank you very much for your stay and good comments. Your satisfaction is our greatest pursuit. We have been committed to providing every guest with home-like services, so that you can feel relaxed and happy while staying. Your recognition of us is the greatest encouragement for our continuous progress. We look forward to your visit again and wish you a happy life!
KKOoi
Superior Business Queen Room
Stayed in Nov 2023
Family
9 review
4.7/5
Amazing
Posted on Dec 20, 2023
Good location, room is clean and the staffs are very friendly.
Response from Property: Dear VIP, hello! Thank you for choosing to stay at Hainan Sun City Hotel. Thank you for recognizing our hotel services. Your satisfaction and sharing of good pictures are the best support and encouragement for our work. The hotel is located in the golden arcade commercial district of the city center, which provides great convenience for guests to eat, stay, travel, entertain, and shop. Moreover, the hotel's enthusiastic staff will escort you on your travels. To provide guests with a more comfortable stay experience, the hotel has strictly carried out daily hygiene work in various areas, and all employees are working in a healthy manner to serve you. At present, the guest rooms fully cover WiFi and are equipped with an electric towel drying rack, which solves the problem of inconvenient cleaning of personal clothes when you are out. It is convenient for your travel and we hope to make you feel the warmth of home. We sincerely hope that you will visit again and wish you good health and happiness!
JL8888
Superior Business Queen Room
Stayed in Sep 2023
Business travelers
59 review
4.7/5
Amazing
Posted on Oct 24, 2023
Strategically located at the city centre. Very clean and good hotel to stay.
Response from Property: Distinguished Guests: Hello! Thank you for coming, but also sincerely thank you for our recognition, you remember the good time here let us very touched, let the guests enjoy a good stay experience is our bounden duty, we are honored to receive your approval, and we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Stuart Foo
Superior Business Queen Room
Stayed in Dec 2023
Family
7 review
4.2/5
Very Good
Posted on Jan 29, 2024
Superb location and unaware there is non smoking floor at level 17, which will try to book next round.
Response from Property: Dear VIP, hello! Thank you very much for choosing to stay at Hainan Sun City Hotel! Your satisfaction and affirmation are the best support and encouragement for our work. The hotel is located in the golden commercial area of the arcade in the city center. There are a total of 110 available parking spaces on three floors in the hotel's own parking lot. You can walk to the old arcade street from the outside. This location provides great convenience for guests to eat, stay, travel, entertain, and shop. The hotel's enthusiastic staff will also provide you with safe and secure transportation and stay. Let you enjoy a more perfect check-in experience. At present, the guest rooms fully cover WiFi and are equipped with an electric towel drying rack to solve the problem of inconvenient cleaning of personal clothes when you are out. It is convenient for your travel and we hope to make you feel the warmth of home. We sincerely hope that you will visit again and wish you good health and happiness!
Guest User
Superior Business Standard Twin Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Good amenities. Convenient to shop and good eateries too. Hotel staff, including makeup service assistants, are courteous, polite, and helpful. I highly recommend this hotel.
Response from Property: Dear VIP, hello! Thank you for choosing to stay at Hainan Sun City Hotel. Your satisfaction with the hotel facilities and services is the driving force behind the work of all hotel staff. Our ultimate goal is to make every guest feel at home. The hotel is located in the golden commercial district of the city center, providing great convenience for guests to eat, stay, travel, entertain, and shop. Moreover, the hotel's enthusiastic staff will escort you during your trip. If you have any questions during your stay, you can contact the hotel's front desk colleagues to provide a more comfortable stay experience for guests. Currently, all rooms cover WiFi and are equipped with laundry rooms and electric towel drying racks, Solve the problem of inconvenient cleaning of personal clothing when you are out, facilitate your travel, and hope to make you feel the warmth of home. Sincerely hope that you visit again, and wish you good health and happiness!
Wong Hee Wee Alice
Superior Business Queen Room
Stayed in Sep 2023
Solo travelers
1 review
3.5/5
Posted on Nov 10, 2023
I was shocked when a room service staff flung opened my door (my 2nd day)when I was changing to go out. My door was locked from inside, the Do not disturb was on but the staff opened the door without even warning. I was in my underwear, she, claimed she did not see the sign.. I was so shocked ,the door was locked from inside. I didnt know service staff could just opened Guest rooms at her own discretion, voice my displeasure to the Manager on my way out but she did get back to me after claiming her staff opened my door even though my Do not disturb was on, sbecause Guests sometimes press that button wrongly. I am really disappointed with their approach. The room service staff wasn't really apologetic and insisted she didn't see the Do not disturb sign! She should have made very sure before opening my door with her set of keys. Imagine the worst, if it was a couple in room and she just flung opened the door!
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed feedback. We apologize for not providing you with a satisfactory accommodation experience! Our hotel management attaches great importance to your feedback. As of the time of your reply, we have comprehensively tracked and provided feedback on the service error issues you mentioned. We emphasize that relevant departments should conduct self inspection and self inspection of corresponding services. In order to comprehensively improve service quality, we will also rectify and optimize the service problems you have discovered this time. It is precisely like you that customers continue to care and supervise us, Only in this way can we continuously identify problems in our work, make corrections, and make continuous progress. If you come here again next time, we hope to book this hotel again. We apologize for the inconvenience and look forward to seeing you again. We wish you good health and happiness
Guest User
Superior Business Queen Room
Stayed in Mar 2024
Couples
1 review
4.2/5
Very Good
Posted on Apr 28, 2024
Very good location, friendly staff, general clean.
Response from Property: Dear guest, Hello, thank you very much for choosing to stay at Hainan Suncity Hotel. Thank you for your affirmation of our location, friendly attitude of staff and hotel hygiene. We have always been committed to providing guests with convenient travel options and comfortable accommodation. Living experience, your satisfaction is our greatest pursuit.Thank you for your support and love, we look forward to your visit again, and wish you a happy life!
Honey
Superior Business Queen Room
Stayed in Mar 2023
Couples
1 review
4.0/5
Very Good
Posted on May 4, 2023
location is good. staffs friendly. Room is clean. Will stay again
Response from Property: Distinguished Guests Hello! Thank you so much for your stay and comments. We look forward to your sharing your stay with US and giving us your valuable comments and suggestions on our work. The hotel is located in the downtown gold business circle, such a location to the guests to eat, live, travel, entertainment, purchase to provide great convenience, and the hotel staff will be enthusiastic for your travel escort, during the check-in period, you can contact any questions to the hotel front desk colleagues, we have been“Family happy mood” service-oriented concept, with the most intimate warmth to service, I hope you can feel the warmth of home, look forward to your next visit, I Wish You Health, Happiness!
Guest User
Deluxe Business Standard Twin Room
Stayed in Sep 2023
Couples
6 review
4.2/5
Very Good
Posted on Nov 7, 2023
Clean and big room. Will be back.
Response from Property: Distinguished Guests: Hello! Thank you for coming, but also sincerely thank you for our recognition, you remember the good time here let us very touched, let the guests enjoy a good stay experience is our bounden duty, we are honored to receive your approval, and we are more motivated to continue to move forward, and hope to have more opportunities to serve you!
Alaigeerhebayue
Superior Business Standard Twin Room
Stayed in Dec 2021
Other
4 review
5.0/5
Outstanding
Posted on Jan 26, 2022
The hotel is not bad, the rooms are quite new. Location is also good. Clean. Overall satisfied, nothing spectacular, nothing bad as well.
Response from Property: "Happy staying"and"Professional service"are our rules! Hope you like our hotel. Thank you!
tttooommm
Superior Business Queen Room
Stayed in Oct 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 2, 2024
The service attitude of this hotel is very good, the rooms are spacious and bright, and the price is affordable. The hotel also provides a rich buffet breakfast and a variety of drinks and snacks. Highly recommended to all travelers!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您的讚許!您的認可如同璀璨陽光,照亮了我們努力的方向。願您往後的時光皆充滿驚喜,每次旅途都精彩紛呈,期待再次為您服務!
Caoqinchun
Superior Business Queen Room
Stayed in Oct 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Dec 1, 2024
I stayed in this old hotel 10 years ago. This time, the room feels very simple and solemn, with complete facilities and comfort, giving people a warm and quiet feeling. There are many snacks in the Qilou Old Street not far away, and old-fashioned restaurants are next to each other! I like that this hotel also has a parking lot!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常榮幸能得到您的再次青睞與高度評價。十年時光流轉,您的再次入住見證了酒店的歲月沉澱與始終如一的堅守。我們一直致力於為每一位客人營造古樸而不失温馨、寧靜且設施完備的居住環境,同時,周邊豐富的美食資源與便利的停車條件也是我們希望能為您的旅程增添色彩的用心之處。您的滿意是對我們最大的鼓勵,我們會繼續努力,期待在未來的日子裏,能一次次迎接您的歸來,為您續寫更多美好的住宿回憶。
Guest User
Deluxe Business Double Room
Stayed in Oct 2024
Business travelers
58 review
4.5/5
Great
Posted on Nov 10, 2024
Overall, it is very good. The hotel is in a good location, the building is very grand, and the facilities are OK. It's just that there is a musty smell inside and it needs more ventilation. The carpet needs to be dried in time. The price is also very cost-effective, and the breakfast is delicious.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Your evaluation is like a mirror, allowing us to see our own strengths and weaknesses. We are as happy as a holiday to receive your recognition of the hotel's location, building, facilities, cost-effectiveness and breakfast. We have already taken action against that abominable carpet smell! The "Ventilation Corps" and "Drying Corps" are on full attack to ensure you a fresh and dry environment. We look forward to having a new experience when you stay again. Welcome back!
Guest User
Deluxe Business Standard Twin Room
Stayed in Sep 2024
Family
22 review
4.8/5
Amazing
Posted on Dec 10, 2024
It's just next to the tourist attraction and not far from everywhere. I like the style of the hotel. There is a sense of nostalgia. There is a time-honored snack bar just outside the door. The front desk is warm and thoughtful. The room facilities are clean and sanitary. There is really nothing to complain about. I will continue to patronize it next time. The experience is very good. Thank you.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您的讚譽,身處絕佳地段,融合獨特風格,伴以貼心服務與整潔環境,皆為您精心打造。您的認可如璀璨星光,照亮我們前行之路,期待您再次光臨,讓我們共同續寫這份美好。