Guest User
August 14, 2024
The suites are set up nicely, adequate room, location, amenities. However, the bahama mama manager has severe unprofessional attitude. A problem arose between hotel and corp, the night manager offered assistance (had resolution), but the next morning, no one at desk knew anything about it, was not able to help nor understood HOW to help like the night manager did. We were referred to the manager to try an elicit help, but instead of listening (which she NEVER did nor gave you the opportunity to speak), she was/ is completely clueless of the issue/ concern we had, but thought she 'knew it all'. She went off on a tirade, saying illogical unrelated things and then hung up. Little did she know the phone was put on the bed in the next room and we could STILL hear her YELLING through the phone. SO unprofessional. This woman needs a lesson in what a REAL manager does. 1. You NEVER EVER speak first. You ask questions, get all info. Get all sides of issues, then you actually have facts to work with and can resolve. 2. You MUST always remember, while being paid (on the clock), everything you do and say affects the reputation of the company; not herself. She must act in a manner that RESOLVES issues not create more. Her loud obnoxious personality and VERY opinionated thoughts blinded her to the duties of her position. This woman should be fired, she still does not know the issue, and utterly failed to get a good review for her lack of civility, professionalism, and intelligence. If you do not want to deal with staff like that then stay elsewhere, otherwise, you will take the brunt of her ignorance.