Guest User
December 21, 2023
Even though I told them in advance that I would be arriving late, they didn't accommodate my late arrival, so I arrived at the hotel at midnight and called the hotel and the person in charge, but they didn't answer the phone, and I looked for another hotel late at night, but there was nothing around me. Instead, I took a taxi, spent several thousand yen, and booked another hotel. I asked Trip.com to negotiate a refund with the hotel, but the hotel would not refund the money. There was no apology whatsoever and the response was inadequate, leaving me feeling dissatisfied. I will never go again!
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