ANA InterContinental Appi Kogen Resort

The most comfortable and best hotel I stayed in during my trip to Northeast Japan. Both the hardware facilities and the service staff were excellent. I especially praised a Chinese brother wearing glasses who was very kind and attentive. He could communicate in both Chinese and English. I hope I can come to Appi Plateau to see the snow again in winter if I have the chance~

乾淨整潔，環境舒適、設計感強，有特色、服務態度好，熱情周到、地理位置優越，交通便利、 性價比高，物超所值。

- The main thing is that the front desk is really exaggerated! It's really exaggerated! We asked her to book a restaurant and told her the name, date and number of people, and confirmed it several times, but she actually booked a barbecue restaurant for us that she "thought" we should go to. Luckily we confirmed again, but the second time she booked the wrong date, and the third time she booked two people instead of three. After communicating several times, she made several basic mistakes. I couldn’t stand it anymore. I wrote down the restaurant, date and number of people, but she still booked the wrong date and told us it’s ok😂 Our friends who were traveling with us finally couldn’t stand it anymore and said to her it’s not ok. It wasn’t even an insult. She cried in front of us😅 - The hotel started to have a power outage at around 6 o'clock, and then there was no hot water until almost 11 or 12 o'clock in the evening. I could only take a shower at that time, and it was almost 2 o'clock when I finished washing and packed up. The breakfast in the morning was not allowed to be delayed. I was not allowed to eat until I requested it, and there was no apology or compensation. This hotel is really expensive. . Especially in a small place. . - There are other rude things, like telling my friend that the wine in the wine cellar is very expensive, which is contemptuous. . Maybe they think we are guests staying at Crown Plaza? As a high-end hotel, this is not the way they should treat guests. They should be polite to everyone. . He gave me a nice look when we met again at Teppanyaki. . By then we were ready to file a complaint. I'm too lazy to talk about the rest. They ask you to sit down for breakfast and then ask you to change seats when you want to eat, etc. haha The hotel is too new, so you have to be mentally prepared to go there. The price is definitely not up to par with the service, and it feels a bit like paying for something.

滑雪⛷️最棒的酒店