Zetland Hotels with Gym

Excellent place to stay in Sydney, a great alternative to a city hotel if you require multiple bedrooms or a kitchen. Clean serviced apartments with comfortable beds and full kitchen amenities. Our 2 bedroom had a balcony. The area “Green Square” is a tad uniform in design, prone to strong winds and a little dreary. That said, it’s very conveniently located above Green Square station which is one stop from Central and two stops from the airport so accessing all of Sydney’s major landmarks is no problems at all from this place. It has fairly decent cafes around it, lots of fast food outlets and a supermarket all within a stone’s throw. Heated pool and gym both decent. The only gripe and warning I have, especially for international tourists, is their $3 card surcharge. In this “cashless” hotel that is illegal behaviour and not permitted under Australian law. When challenged it was not applied to me as I stated I was more than happy to pay the security bond with cash. All businesses must afford you a way to pay that does not attract a fee in this country. If the owners want an extra $3 I suggest they apply it to the room rate to avoid these kinds of displeasures. Fortunately the service at reception is fine, so I did not reduce my ratings based on this unnecessarily upsetting and stupid policy the hotel has. I do hope it is scrapped as it is tacky and unnecessary charges like these detract from the service standard achieved by the competent staff employed at the hotel.

Booked 10 nights for a business trip. Suite is huge and equipped with sufficient amenities for long stays (e.g., kitchen, gym). However, service can be improved. My room phone didn’t work since the first day. Reception came up and said it has to be fixed by the service provider. When asked when it’ll be fixed, the staff said he’s unsure as he has to wait for the service provider to update him. One day, my duvet sheets came off and made me noticed that the duvet was stained. I was grossed out by it so requested for a change, twice. They mentioned that housekeeping missed my request the first time, but after the second notification, they apparently still missed it. Till the last day, the duvet was still unchanged. Hairdryer was really old which emitted a strange whirring motor sound when I used it, but it was still usable. On the second last night, smoke started emitting from the hairdryer. This, the staff manage to rectify the next day…. Overall stay was ok, but service could really be improved.