Kensington Hotels in Gyeongju

The counter staff were friendly, but... I wish they would pay a little more attention to customer service and room maintenanceㅜ As soon as I checked in and entered the room, the terrace door was broken and made a ghostly noise whenever the wind blew, but they said it was fixed and sold itㅠ I called the front desk and waited, but they didn't come, so I called again, and a foreign staff member came and checked the problem, apologized, and asked me to wait a little longer, but the Korean staff member who came to change the room after that just told me to leave the key and go to the room across the street and looked somewhere else and had a really uninterested expression... I wasted more than 30 minutes and kept waiting, but there was no explanation, is this rightㅜ The room was warm and clean because it was newly renovated!