Karrinyup Waters Resort

I have stayed here for over 5 weeks. I asked to depart two days earlier than the end of my booking date, due to a family emergency back in Queensland, that requires me to fly back there. I gave them a weeks notice and simply requested the two days as a credit to use on a new booking, at this same resort when I returned back to Perth in three weeks time. Unbelievably, they refused! The customer service here is disgusting. They bluntly said, “it’s in the terms and conditions that you agreed to when making the booking that you can’t have any credit or a refund”. I wanted to come back here and stay again for long term, but this situation, over two days of credit has now resulted in me hating this resort, writing terrible reviews, and now wanting to stay somewhere else instead, hopefully where they appreciate and respect their customers. I’m in utter shock.

Decent campgrounds as long as you aren’t up the eastern end. We stayed March long weekend, playground was so loud with screaming kids till 10pm every night (lots of ‘free range’ parenting going on), so if you have little kids it’s pretty hard to get them to sleep. Also facilities down that end are tired and run down. If we stay again, which is unlikely, will definitely avoid this part of the park! Don’t think it warrants the rave reviews it gets, definitely stayed in better places for less.

Disappointing We have stayed here many times over the years this time it seemed to have gone down hill. The TV in the room is quite dangerous where it is positioned. The fridge was not clean. The Cafe Grounds needed attention some of the tables not steady. I was charged twice on my credit card for our purchase noticed on my bank statement when home and had to call to correct it. The areas around our cabin in need of cleaning up. I even asked one of the cleaners had it changed hands. The pool area un kept. My sister from Oregon who we picked up from the airport and stayed here before with us saw such a difference in the Park. kind Regards. Lesley

Great location, well set up for families and groups. We were at easternmost end of park and far enough away from the bouncing pillow things for the noise from them not to be too much of an intrusion…BUT, the ablutions block here needs a complete renovation or replacement: toilet seats loose or completely missing in many; nil hooks for clothing/towels; shower doors that are misaligned; floors that are worn through.

Convenience to everything. Love this Caravan Park and our 'go to' whenever visiting Perth.

5th time and 3rd year in a row we’ve visited this place and although it’s got some good points definitely feel like they’re living on the past… Pools are great but site/cabins could be cleaner, bits of rubbish left around the pool were there for a few days, cabins were new when we first stayed in them a few years ago but now looking tired and in need of more than the VERY brief clean they get, covered in spiders webs, fan in room broken on arrival, real lack of cutlery/cooking utensils in cabin. I’m sure they have problems with people taking stuff/breaking it and that’s wrong and unfortunate but also part of the business. Loungers by pool are mostly hard plastic ones not designed for spending any length of time on…. Last year when we were there all our swimwear was ruined and my son suffered severe itching after being in the hot tub. Never complained but family who left the resort the day after us said the hot pool was then closed “for maintenance” so there was obviously too much chlorine added 😬 Was also really disappointed on how they harassed us for final payment BEFORE the balance was due, never had any issues with payments in the past but the constant phone calls and messages which were mostly missed due to a family health emergency/working shifts were annoying and just lowered it in my lengthy priority list… then on the day balance due a call which I only answered as thought it was part of the medical emergency and then said I couldn’t talk, could hear the lady saying quite rudely as I put the phone down that the balance was due by 12 noon that day and if it wasn’t received the booking would be cancelled. Then at 2:38pm received an email saying the booking had been cancelled. Extremely unimpressed with how they treat loyal customers spending $1200 again and would have let them cancel it if there’d been any chance of getting anywhere else in the school holidays, but duly paid as planned. Plenty of other reviews on here saying the same re cleanliness and we noted the park was less busy than in previous years. So, in summary, if you’re going to charge more than other parks and market yourself on “resort” facilities, and demand money before it’s due, need to up your game in terms of cleanliness and customer service.