Guest User
March 31, 2025
When I went to check in around 10pm, there were 5 groups waiting. I waited for 30 minutes and finally got into my room. Does it make sense that there are no rooms? They make a lot of money by changing rooms to waiting rooms, but I have never heard of a hotel where guests who made reservations a week in advance have to wait on the street. I understand that they ask you to wait for the room cleaning when you arrive around the time of check-in or even earlier, but when I went during dinner time and there were not one but 5 groups waiting, it is obvious to anyone that they are making money by changing rooms to waiting rooms. I know that the hotel acknowledged this, but I cannot understand the mindset of giving breakfast coupons and high-rise views when I did not even want them and then being grateful for the service. When I booked a budget room (double room), you said that the room was small and that you would upgrade me to a slightly larger room on the spot, right? So if it had been a budget room, would I have been able to check in right away? You said no? In other words, I cannot understand the mindset of the hotel, which makes guests wait with the excuse of upgrading them when there are no rooms available. I will never use this hotel again because of its service that is worse than a motel. I experienced the worst hotel in Gwangmyeong.
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