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Taj Usha Kiran Palace, Gwalior
4.7/547 Reviews
First Impressions-Walked into the reception to a musky smell caused by inadequate circulation.The fanfare for the welcome which included the musicians could be choreographed better maybe on the lines of Taj Havelock.  Well appointed heritage suite and a pleasant interaction with Teresa, the affable Front Office Manager The next three days are summed up in subsequent paragraphs. Food/Restaurant 1.    The service at the restaurant which was initially found wanting did become better with time.Great work ethics of Prakash and Arjun 2. Pls work on a more creative layout for the buffet meals. Very mundane spread. Try and introduce a GHAR KA KHANA section akin to Blue Diamond Pune. Housekeeping / Laundry Housekeeping Efficient. Laundry Average. Final Word Grooming of some members of the team needs to be a real focus area. As shared with some office bearers, this dampener has the potential to hit revenue and this is a considered view having heard In summary, this is a team of some contrasts and while that is acceptable to an extent in a new property, it could be counter-productive going forward esp considering the demography of this area. Great Leadership provided by Ms Tanika Taneja as revealed in each of my interactions with her and members of the leadership group. Fantastic vision for someone young but with a great sense of hospitality. I wish you guys well and would surely return to see your trajectory. God Bless Regards

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Hotel Info for Travelers

Highest PricePHP 116,516
Lowest PricePHP 2,278
Number of Reviews49
Number of Hotels5
Average Price (Weekdays)PHP 14,808
Average Price (Weekends)PHP 14,673