Baia Bodrum Hotel

This is the worst hotel we have ever been to. I am shocked that there are good reviews here. The staff does not care at all how you feel here, no one cares about you. It all started with check-in, when we were placed in a literally EMERGENCY room. Our door did not close, one bedside table was missing, there were no hooks for robes (they were torn off). The whole room was dirty, it felt like there were no cleaners in it, all they did was make the bed. When we asked to move us, an Asian-looking girl with glasses at the reception said that there were no available rooms, promised to bring us at least a bedside table, but for 3 days there was no answer or greeting. Speaking about this same girl, 4 days later in the hotel, on the -1 floor I saw a Pilates reformer, and decided to ask the same girl about it (she speaks Russian). To which she could not answer me, she said that she did not know anything and I should look for someone else to ask... That's how well the hotel staff knows about the hotel) A separate topic is food... We were sure that in Turkey the food is delicious everywhere, but no! We now know this after the Baia hotel. All the food is monotonous, if you are lucky and have fish for dinner - there will only be 1 type. And that's if you are lucky. Everything is cold, bland, really tasteless. We only went here for breakfast, for dinner we went to restaurants. At lunch I once saw a cockroach right next to the tray with pasta... If you are with children, I did not see any entertainment for children, except for the music playing in the evening. I want to note that in the end, the hotel employee Asena, after 3 days of staying in an emergency room, moved us. She promised us an upgrade to the 4th category, but imagine our disappointment when we were placed in the same room on the floor above. To be fair, it should be said that this time we had a bedside table and a working door) But in any case, we expected a better room category, but we were simply deceived and in the end, the employee Asena just shrugged her shoulders. The question is why promise something if you are not able to keep it? . We had a deluxe with a sea view, they moved us there. The hotel staff primarily serve the Turks, it does not matter who is first in line. They do not care about it here. The only thing that pleased us here was the sea! But not the beach itself, since it is impossible to lie down after 11 am. I think it is better to take a place from 7-8 am. Everything is packed. The nature of Bodrum is very beautiful, but this hotel spoiled the whole impression. At the moment, we will demand compensation, I will attach our complaint in the photo, some points that I forgot to mention here may be written there.