Roseıra Beach Resort

Staff: The hotel staff are frequently praised for their friendliness and professionalism, particularly individuals like Neslihan at reception.

Really looked forward to this family holiday but massive pros and cons. We arrived without our second room so my husband and I spent the first night sleeping on the floor. The second night they expected us to do the same. This was quickly resolved with reiteration of the fact that it was entirely unacceptable. We expected to receive our money back for the second room or at least a further day for our inconvenience to compensate because of our late flight. This was agreed and then we were asked to pay another 140 euro plus. We of course refused and the room was then granted. We spent a great deal of the week fending off a member of reception staff who would not leave our eldest daughter who is 22 alone to the point that he actually said he wanted to collect her on his day off and also gave his number to us to pass on (which was obviously binned). The supermarket in the hotel changed prices on numerous occasions trying to rip us off and there was not the entertainment promised every night though the guy who provided it was lovely and tried to be accommodating together with his girlfriend. The manager of customer services claimed to be the manager of the hotel but when a young women was so intoxicated that she was begging the closed bar for vodka he did nothing when 3 bar/other staff led her away. Another bar staff member said that they had all just gone for a cigarette break and a different assistant manager searched high and low for them all but did not find them; we only saw one of the staff return with his shirt untucked and zip undone and did not see the girl again all holiday. The customer service manager was asked for help at the time but ignored requests as was too consumed by chatting on pool loungers with young girls. We met new friends whilst away and it transpired that their 17 year olds daughters data had been accessed to find her via social media and she received various friend requests from male staff members. The pool was also closed for a day because of faecal matter and it took other holiday makers to tell us about this as they had not put up tape or notified us and we and our children were in the pool. There was a rude older gentleman on the bar who was short with our son and refused to give him the soft drink he wanted - not because it wasn’t available but because he couldn’t be bothered making the children mocktails. We also spent numerous times without drinks that should have been available. That said there were staff who were lovely and obviously just tasked with a difficult job given what was happening around them. They showed incredible customer service communication and profession which outshone those who hold positions of experience and responsibility as well as maturity. The love holiday rep Gus was amazing together with the entertainment man and his girlfriend. He went above and beyond to try and help and was a true gentleman and very polite. Would we go again, sadly no. It was also very clear that senior male staff mem