Phoenix Gulf Shores by Brett Robinson Vacations

DO NOT RENT THIS CONDO. We stayed at Phoenix V, Condo 015. It was horrible. This unit is in no shape to be rented. I tried multiple times while there and afterwards to get a resolution, but no one would contact me. No one ever contacted me to discuss my concerns nor have I been sent a survey even though I was assured they would multiple times. 1. The unit was not as pictured on your site. The living room sofa and chair were not the same as in your advertisement. The sleeper sofa was broken (on the floor) which made it hard to get up. The living room and dining area furniture were dirty. 2. The entire unit was dirty. The ceiling fan blades were nasty, the light over the dining table had cob webs. The floors were surface cleaned and were dirty on the edges. 3. The bath tub in the master bedroom has mildew between the tub and shower. 4. The door knock to the secondary bathroom was falling off (we borrowed a screwdriver and repaired it) 5. The shower in the secondary bathroom does not operate correctly, therefore, everyone had to shower in the master bathroom 6. The bed rail that is in the closet to use for small children is filthy. 7. There are spots in the secondary bedroom as well as the living room where one ft. Chunks of the ceiling have fallen. 8. The kitchen cabinets are peeling. 9. The refrigerator has cracked/broken shelves 10. There are 2 extra remotes in the living room, one that does not have batteries, nor a back and the other seems to go to lighting. 11. The outdoor lights (patio and path) did not work when we arrived. I had the complex fix those items, but they said the owner had to do the other repairs. I have pictures of all issues. It would not have been so bad if the unit had actually been clean and not surface cleaned.

Disgusting. Got a folded blanket out of closet and spread on the bed. Noticed a certain smell, then felt hard stiff crusty spots, saw white substance that had dried and stuck parts of the blanket to itself. We can all guess what that was. Unfortunately the 2nd folded blanket had the exact same thing. None of the TVs worked and we were given the run around all afternoon and evening. Was the next day midday when someone showed up to fix the TVs. Code was changed on the door, several hours before check out. There was mold in the ice bin. Moisture in the air was so high, all of our clothes and towels were constantly damp. 2 stars instead of 1 because the place was very spacious. That’s it. Everything else concerning Brett Robinson rental was horrible. It’s not like you’re getting a good deal, trust me and put your money somewhere else. From what i hear this company used to be really good in years past. But not anymore. Lesson learned.