Popular Guildford 4-star Hotels

love it hotel, very convenient as there's any shop nearby just walk within few minutes. Breakfast is good and delicious and definite will choose this hotel again.

Facilities: mini version of bathroom sink Hygiene: It’s pretty clean (I didn’t look carefully at night) Environment: I live in Room 66 on the first floor. Outside the window are the parking lot, corridor and garbage station; Service: On the day of check-in, I encountered a group of people having a party in the parking lot outside the room window. They made a lot of noise in the parking lot. I couldn't stand it and went to the front desk to ask for a room change. They were told that the room was full and they didn't do anything. It didn't quiet down until two o'clock.

We were visiting Worplesdon for a Golden Wedding party. Our friends recommended the Asperion Hillside and we were not disappointed. A couple of minor issues were effectively and quickly sorted, and particular thanks go to Lily on reception, Derek at breakfast and owner Daniel. We loved the immaculate garden with its lovely fish pond where we sat and enjoyed the sunny September morning before we left for the lunch party.

I had a wonderful experience staying at this hotel. The staff was incredibly friendly and welcoming, and the rooms were spotless, making for a very comfortable stay. The breakfast offered a great variety and was delicious. Overall, I thoroughly enjoyed my stay and would highly recommend it!

Dinner for two was lovely, stayed overnight with dinner and brew included. Elisa who served was fantastic, made us feel very welcome and couldn’t have been more accommodating, the extra effort made the evening very enjoyable. If we are in the area again we will definitely come back.

Good location, close to the train station, right in the business center #房清洁# #fully equipped# Disadvantages: too many room types, room differences are too big

Located in Godalming, The Stag on the River is a 5-minute drive from West Surrey Golf Club and 5 minutes from Watts Cemetery Chapel. This hotel is 3.7 mi (6 km) from Winkworth Arboretum and 4.7 mi (7.5 km) from Oakhurst Cottage.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.At The Stag on the River, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served on weekdays from 7:00 AM to 9:00 AM.The front desk is staffed during limited hours. Free self parking is available onsite.Stay in one of 7 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and bathrobes. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

We recently stayed at this hotel as a family of 10, booking several superior rooms. Unfortunately, our initial experience with the rooms was disappointing. The superior rooms were far below expectations — think shabby Travelodge. After raising the issue with the staff, they did move us to more appropriate rooms, which was appreciated, but we were charged for one of the room changes as it had to be an upgrade which, given the time it took and the disruption to our first day was disappointing. The buffet dining experience was also underwhelming. The food quality reminded us of school dinners — it did not live up to the standards we expected from a hotel in this price range. Breakfast was OK. On the positive side, the staff were very helpful and friendly. They went out of their way to assist us with our concerns, and their service was the highlight of our stay. However, there was a significant overcharge on each room's final bill. Thankfully, this was resolved after we sought clarification, but it added unnecessary stress to our departure. Overall, while the hotel has some strong points, particularly with its excellent staff, the quality of some of the rooms and food needs improvement. With better attention to detail, this hotel could offer a much better experience.

We had the misfortune of hosting our wedding at Barnett Hill, part of the Alexander Hotel Collection, and it was an experience riddled with incompetence, unprofessionalism, and outright negligence. Despite lofty promises of a stress-free, seamless wedding experience, what we received was a series of miscommunications, breaches of contract, and poor service that turned what should have been a joyous occasion into a frustrating ordeal. 1. Incompetent Wedding Coordination The wedding coordinator assigned to us, Tori, demonstrated a shocking lack of professionalism and competence. Despite initial promises to guide us through the planning process, Tori disappeared for months at a time, leaving us scrambling to fill in the gaps ourselves. Her attitude during the final meeting was dismissive and unprofessional—she came unprepared, repeatedly asked questions she already had answers to, and failed to acknowledge the work we had done to compensate for her earlier absences. It was clear she did not take her role seriously, and her lack of involvement caused unnecessary stress and confusion. 2. Breach of Contract: Incorrect Menu and Wine We experienced multiple breaches of contract that ruined key aspects of our event: - Menu Failures: Despite providing confirmed vegetarian options for our guests (and printing bespoke menu cards at our own expense), Barnett Hill served a completely different dish without prior notice. This not only embarrassed us in front of our guests but also rendered our meticulously designed menu cards useless. It was an avoidable mistake that highlighted their lack of attention to detail. - Wine Debacle: The agreed-upon wine, which we had carefully chosen during a tasting months in advance, was not served at the event. Instead, we were forced to accept subpar substitutes on the day of our wedding. To make matters worse, the hotel misrepresented the available options and used leftover wine they had mistakenly over-ordered. This dishonest practice was deeply disappointing, especially as we had paid for premium wine. The lack of transparency and accountability left us feeling deceived. 3. Negligence Regarding Allergies One of our guests has a life-threatening allergy, which we communicated clearly to the hotel well in advance. Despite this, the hotel failed to accommodate their dietary needs, putting their health and safety at serious risk. This level of negligence is unacceptable and reflects poorly on the hotel's hiring and training practices. 4. Unresolved Refund Issues The hotel's refund process has been a nightmare. Despite agreeing to refund certain costs due to their numerous failures, they repeatedly revised the amount without justification and ultimately refunded a fraction of what was promised. Their accounts team cited ”internal administrative errors” as the reason for the discrepancies, but this excuse fails to address the root issue: the hotel’s inability to honor agreements and resolve issues efficiently. It has taken m

we have stayed at this hotel a few years ago but it has recently been refurbished, some odd choices of decor! Our room was very nice and the addition of bottles of water was a nice touch. There were no tissues in the room and the towels were a strange choice, they needed to be bigger and i always like white, fluffy towels at hotels and these were grey and not fluffy. The buffet at breakfast was ample but the addition of some fresh fruit and pastries would be good. Dinner was good but the service was very slow and they were obviously busy and understaffed, which i know is a problem in hospitality at the moment. the staff were all very helpful, although the taxi booked for us had a minimum charge of £20 and we were going on a 5 minute trip, I would have been grateful for this information.