Comfort Inn

Alas, this trip to the western regions of Ontario was plagued by distant hotels that, in spite of the smallness of the towns in which they were located, nevertheless seemed much further into the outer regions than most travelers would venture. This place had nice staff and a great free breakfast buffet, but another problem was that the TV was either broken or I couldn't figure out how to get it working. The free internet was good enough for me to do a Zoom meeting. Attached is a picture of how far out there it was located!

If considering this hotel for a team booking, please reconsider! Management is not professional and has antiquated policies that are not to be trusted. Reviews all have similar theme of over charging and extra fees. Am appalled that tournaments would actually recommend this hotel to its participants.

Room was clean, only one elevator way at the end of the hall. Breakfast was disgusting and not really any vegan options. My husband had sausage and egg and it looked gross. It was too crowded at the breakfast. Then after I left they called and said housekeeping said there was a rack in the cupboard missing. We didn’t even use the cupboard and I didn’t see a rack. I didn’t take anything not even a soap. I guess they are trying to scam people out of money. Anyway other than that stay was okay for the night, but nothing special. There are better hotels in Guelph.

Great hotel for a couple nights. Rooms are nicely appointed. Friendly staff. Room was clean. Room came with fridge, microwave, iron, coffee maker. The mattresses could be a little more comfortable. Reservation came with free breakfast, but I did not eat it but my friend said it came with eggs, sausages, toast, muffins, pancake machine, coffee

Absolutely overpriced, a friend was billed $50 for a dirty face cloth. dirty smelly rooms, front staff is horrible. I could honestly go on and on but why. This place will never change. I can not wait until the Holiday inn up the road is renovated and back up and running. DON'T STAY HERE. go to Hampton suites pay a little more for A WHOLE LOT BETTER. Back again because I had no choice. And once again nothing but issues. Called 2 hours before checking in and put the names on my three reservations and asked for the specific rooms. I was told the king executive with Jacuzzi and the couch bed was taken sorry. I asked how many kings executive with Jacuzzi do you have? They replied 2. I said that's funny as I booked both and have confirmation numbers how can it be taken? After 20 mins on hold she got back on the phone and said oh yes, they are both in your name. I gave the names for each room and what room # they go to. Got a call 30 mins later from our friend saying she was there, and her name is not on the reservation, and they have no idea. Once I arrived after 30 mins, we finally got it solved and checked in. About 1 hour later I noticed they charged my card $800 for incidentals. That's $200 a night per room per night for the 2 executive suites as the queen room was being paid for by the person staying in it. An absolute joke. The hotel is a joke. DON'T EVER STAY HERE. I WILL NEVER STAY HERE AGAIN. PS to anyone booking a group booking DON'T. Years ago, we had a contract for a certain number of rooms for our event and they cancelled approx. a month before our event on us. I assume they got a bigger contract because they tried to say they double booked us, and the other group booked first. Funny when I asked for proof there was a convenient computer issue. Just checked out one of the 2 rooms had ants. Hundreds of ants. The front desk solution was to give us bleach in a spray bottle from the laundry so we could spray and kill them. Then sleep smelling bleach. Lol fabulous. Picture is just a tiny amount of the hoards. Killed and cleaned up hundreds. I noticed the day after they billed me $50 for a missing blanket. I called the manager who says the brown blanket in the closet is missing. YES, IT IS because it is on the dirty couch bed my daughter slept in all weekends. *** Obviously, the staff does not clean there rooms very well at all******

Booked rooms in September for a team to attend an event in February. Cancelled a week after booking when team no longer planned to attend. 6 months later, we were charged $5000 for "no show" with zero communication or confirmations from hotel during that time, plus we have phone records to show call was made to cancel. Very shady management. Would not trust with your credit card.

The prices are way to high for the service they provide. We arrived an hour early and asked if we could check in early, they said we would have to pay 120$ extra. The hotel was litetally empty! The look of the room was pretty good, clean. The bed was so squeaky, every move was a nightmare. The over all odor was musty. Wasnt a pleasant stay.

Pros: Personable staff (Sam and Karol) were attentive, professional and helpful; Pet friendly (was the deal breaker for us); Ample parking, with easy access to room and ground level grass area to walk fur baby; Beds were clean and relatively comfortable; Didn’t have to ask for extra pillows! Cons: Hot water pressure not amazing; Found a bug in the room (but I’m hoping/thinking it wasn’t a roach); ‘Hot options’ that formed part of the ‘included breakfast’ were totally underwhelming and not appealing to look at or eat (but yogurt, cereal and juice were ok). Coffee was drinkable; One night stay with a pet was on the pricey side (over $220). Front desk and the housekeeping staff we met made it worth the stay (it was only one night). Shout out to the staff and a reminder to Comfort Inn to keep the staff happy.

The property is dated. One elevator in the building situated at the end the furthest from where our room was situated made for some long walks to get to our room. A party seemed to be going on partly in the hallway and moving from roo. To room until around 3:00am. If we had called the front desk that might have intervened. The staff were friendly and helpful. The breakfasts were not bad but having bacon and home fries would have made it better.