Fairfield Inn & Suites Guelph

Friendly staff. Prepared balloons and welcome snack basket for my kid's birthday.

Unfortunately, we had a poor experience with this hotel and the front desk manager. Despite being flagged for daily housekeeping, our room was not cleaned after the first night. In discussing this situation with the manager DS, she had a very edgy tone, and was not at all apologetic for the situation. In resolving the matter she said she had to talk to the employees and get back to me. The room was cleaned the next day and on our way out, I asked DS what the outcome of her discussions were. She responded with "employee error". Again, no apology. So later that day, upon coming back to the hotel at approx 7pm, we again find that our room had not been cleaned. Two days out of three. There is clearly an issue with DS, as she is also in charge of housekeeping. Just a note on the facilities. This place is a Marriott branded location, and as such, the facilities themselves are in great condition. However the actual rooms have so much light in them at night that it would definitely bother light sensitive people. The blackout drapes are not long enough and allow light to leak out from the bottom. The alarm clock light is so strong we had to cover it with a towel, etc etc etc.