Fairfield Inn & Suites Guelph

I stayed at this Fairfield Inn in Guelph and had a deeply concerning experience. Due to a reservation handling error, my room was mistakenly treated as checked out, the door was left propped open, and my personal belongings were left fully exposed. My food was thrown out without consent. I initially tried to resolve the issue directly with the hotel manager, but it went nowhere. She even called my wife’s phone number, which was listed only as an alternate contact, despite my request for email communication. I then contacted Marriott support. They acknowledged the issue, gave me 5,000 points (roughly $20–$35) and promised a $20 reimbursement for the food, which I never received. After that, they stopped following up entirely. It’s now been over a week past their stated support window with no resolution. I made every effort to handle this privately and fairly. I’m sharing this review so others are aware of how issues like this may be handled at this property—and by Marriott.

Unfortunately, we had a poor experience with this hotel and the front desk manager. Despite being flagged for daily housekeeping, our room was not cleaned after the first night. In discussing this situation with the manager DS, she had a very edgy tone, and was not at all apologetic for the situation. In resolving the matter she said she had to talk to the employees and get back to me. The room was cleaned the next day and on our way out, I asked DS what the outcome of her discussions were. She responded with "employee error". Again, no apology. So later that day, upon coming back to the hotel at approx 7pm, we again find that our room had not been cleaned. Two days out of three. There is clearly an issue with DS, as she is also in charge of housekeeping. Just a note on the facilities. This place is a Marriott branded location, and as such, the facilities themselves are in great condition. However the actual rooms have so much light in them at night that it would definitely bother light sensitive people. The blackout drapes are not long enough and allow light to leak out from the bottom. The alarm clock light is so strong we had to cover it with a towel, etc etc etc.

Unfortunately, we had a poor experience with this hotel and the front desk manager. Despite being flagged for daily housekeeping, our room was not cleaned after the first night. In discussing this situation with the manager DS, she had a very edgy tone, and was not at all apologetic for the situation. In resolving the matter she said she had to talk the employees and get back to me. The room was cleaned the next day and on our way out, I asked DS what the outcome of her discussions were. She responded with "employee error". Again no apology. So later that day upon coming back to the hotel at approx 7pm, we again find that our room had not been cleaned. Two days out of three. There is clearly an issue with DS, as she is also in charge of housekeeping. Just a note on the facilities. This place is a Marriott branded location, and as such the facilities themselves are in great condition. However the actual rooms have so much light in them at night that it would definitely bother light sensitive people. The blackout drapes are not long enough and allow light to leak out from the bottom. The alarm clock light is so strong we had to cover it with a towel, etc etc etc.

Thank you for allowing us to go in a little early to the pool before our check in it saved me a huge headache with the kiddos!

Decent place. Free parking