Hyatt Centric Guatemala City

Everything was perfect, decoration , rooms, pool, food, drinks , ATTENTION!!! Nothing else to say or to asked for !!

Bathroom was gross in our king City view room. There was no where to hang our towels in the bathroom and did not like the open bathroom concept with no door for privacy when showering. We were provided with 3 stained washcloths by housekeeping which we were unable to use and then worried if the towels and robes were clean since the washcloths were not. The bath tub did not drain well and when we showered, the tub filled with water that had black particles and grime. I did not get like this was a 4 star hotel. 3 star at best. Would not use in the future. Turned me off from the Hyatt brand.

In short a fantastic hotel, with amazing staff, food, location, comfort. Just great. Zero problems. Stayed at this hotel 3 times in 2 weeks (we used it as a base hotel for our travels around the country so stayed 3 times). Like I said, amazing service. Great food. Perfect location and just overall excellent. You may be thinking - ick - Hyatt centric; however the service level at this hotel was park Hyatt level. The rooms were very nice and comfortable. The food had local and international fare. They had a salad bar with actual live growing salad greens cut to order. Just amazing. Zero complaints with our stay here. nothing but good things to say. Located in a fantastic commercial part of Guatemala City so easy to walk to everything. I would not hesitate to stay here again. LESLIE at reception was the absolute best - staff/concierge/person. The manager of the hotel restaurant was great too!