Guarne Hotels with Airport pickup service

The hotel claims to be 3 stars, I would say 1 to 2 stars. Worn sheets with some holes from wear. Small, stiff towel with the smell of cheap soap. I had to order another one. We were 2 people. The floor is cracked and the shower opens directly onto the bed in the room. Minimal and poor quality soaps. Very old air conditioning. The noise of the street, music, etc. comes in. The reception area and normal elevator

I had a wonderful stay at this hotel! Its convenient location made exploring the area a breeze. The staff was incredibly helpful and attentive throughout my stay. Unfortunately, I fell sick during my visit, but the staff went above and beyond to make sure I was comfortable and accommodated. Their exceptional service truly made a difference.

The service is very good, the room is pleasant, with a spectacular campaign to save natural resources, with a suggestion to protect the environment and be responsible with it from our room, recycling, responsibly saving the resources we have in the room like water, what we consume and how to help the environment. The facilities are very comfortable, the mattress and pillows are very comfortable. very rich breakfast. I was very convinced of its good service and economy.

My husband and I stayed at this hotel while in Medellin for four days. We absolutely loved it. The service was incredible. From the moment we arrived at the front desk, the bell boys, the service of the restaurant every morning for breakfast and when we went for dinner, and even at the pool. Every interaction we had with the employees of the hotel was wonderful. The room was beautiful, clean and the view was spectacular. It is in walking distance of many restaurants, a mall and the Poblado Park. We also walked to and from the Poblado metro station a few different times. When you need a taxi, the employees are happy to quickly call one for you. I highly recommend this hotel. We will most definitely stay again the next time we come back to Medellin.

We stayed at the hotel for three days. I specifically was looking for a hotel with a gym and our travel agent said this was the best place. -The check in process was very slow as they don’t have enough people at the front desk. -Our room was nice, but they only provide shampoo and soap. When I asked for body lotion, as most other hotels of this rating provide, I was told no. - Calling to the front desk results in no one answering the phone, thus I had to go downstairs several times to ask questions. -The gym itself is old and disgusting. Overlooking the pool deck is the cardio area. They had 1 of 3 treadmills working, ellipticals with no power, and spin bikes that were extremely rusted and hard to adjust for fit. The weight room floor is also filthy and I don’t think it was cleaned the entire time we were there. The weight and machines are all rusted. For dumbbells there was one set of 10s, 1 twenty and the rest were over 30 lbs. Some of the dumbbells were coming apart creating a dangerous situation of a weight slipping off and dropping on your head or foot. -We had breakfast included and the food and service were good. However, We ordered room service one evening for dinner and the food arrived after an hour and a half. It was cold and tasted horribly. - they have motion sensors in the hallway to conserve energy, which is good. However the don’t often work and several times I got off the elevator and had to navigate a pitch black hallway to my room. I would never recommend this hotel. It claims to be 4 star but it is in disguise with a fancy lobby.

The hotel itself is well located, fairly standard airport hotel. Rooms came with all the standard aeminities, beds comfy, shower hot etc. Breakfast in the morning was great, with a nice view over the pool area. You wouldn't know you're right next to the airport thanks to all the greenery that surrounds the hotel. Unfortunately the hotel was let down by a shambolic check-in process which meant that no-one picked us up from the airport (you cannot walk) and no-one answered our calls. Once we made our own way to the hotel, we waited almost an hour to be checked in, and then were given the wrong type of room which I had to argue about with the front desk until they eventually relented.

El personal es ineficiente, perdimos la llave del cuarto y nos la cobraron muy cara, no nos limpiaron la habitación , en la recepción no saben resolver pequeños problemas, el administrador fue muy gentil pero ineficiente, repiten discursos sin hacer nada. El personal del restaurante no sabe que es atender , había que pedirles de limpiar la mesa, recordarles varias veces el pedido …. muy dormidos y poco entrenados para trabajar en un restaurante El personal de aseo sabiendo que en nuestro baño estaban rotos los dispensadores de jabón no se preocuparon en cambiarlos Las habitaciones no tiene aire condicionado y hay que abrir la puerta ventana para airear la habitación y de paso se entran todos los mosquitos, hay necesidad de poner mosquiteros La estructura está bien pero el personal ineficiente

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....

With a stay at Hotel Balcones del Estadio in Medellín (Laureles - Estadio), you'll be within a 5-minute drive of Botero Plaza and Plaza Mayor Convention Center. This hotel is 0.6 mi (1 km) from Atanasio Giradot Stadium and 4.2 mi (6.8 km) from Lleras Park.Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.Featured amenities include a business center, a 24-hour front desk, and luggage storage.Stay in one of 30 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include complimentary bottled water and fans, and housekeeping is provided daily.

Great location, beautiful hotel. Wonderful big room. Far enough away f4om the crazy night life to be quiet. Close enough to walk down the hill to all the bars and restaurants. Staff are wonderful, spoke English. Breakfast was incredible with a chef making eggs how you want it. Amazing