Latest Reviews for Guanyun Hotels

Shell Hotel (Lianyungang Guanyun County Hefeng Town Government Store)
4.5/531 Reviews
我預訂了一家賓館,但是由於一些原因,我無法前往。我試圖與賓館聯繫,請求取消預訂,但是已經超過了取消時間。儘管衞生條件尚可,沒有漏水等問題,但賓館堅持不取消預訂。這讓我感到非常困擾,因為我確實無法前往,而且我沒有取消預訂的原因是不可預測的情況。 首先,我認為賓館應該明確其取消規定,並在預訂時向顧客説明。如果顧客在取消規定內提出取消請求,賓館應該儘可能地滿足顧客的需求,以維護顧客對賓館的信任和忠誠度。然而,這家賓館的取消規定似乎不明確,也沒有在預訂時向我説明。如果我知道取消預訂的時間限制,我肯定會提前取消預訂,以避免不必要的麻煩和損失。 其次,賓館的服務態度讓我感到失望。在我試圖與賓館聯繫時,賓館的工作人員沒有給予我足夠的關注和幫助。他們似乎沒有意識到我的困境,也沒有嘗試尋找解決方案。這種服務態度讓我感到被忽視和無助,我甚至感到他們有些不負責任。 儘管這家賓館的衞生條件還可以,沒有漏水等問題,但我認為賓館的管理應該更加完善。賓館應該建立更加有效的管理制度,確保衞生和安全等方面的質量。同時,賓館也應該提供更多人性化的服務,例如提前檢查預訂、提供接送服務等,以滿足不同客人的需求和期望。 總之,作為一家知名賓館,應該以顧客為中心,注重服務質量和管理體系的建立。衹有這樣,才能贏得顧客的信任和忠誠度,在激烈的市場競爭中保持領先地位。 儘管這次經歷讓我感到失望和不滿,但我相信大多數賓館都會盡力為顧客提供優質的服務。我希望這家賓館能夠認真反思自己的管理和服務水平,不斷改進和提高自身的服務質量,以贏得更多顧客的信任和支持。同時,我也建議其他顧客在選擇賓館時,要仔細瞭解賓館的取消規定和服務質量,以便更好地維護自己的權益和利益。

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.