Super 8 Select Hotel (Guangzhou Jiangnanxi Metro Station) Reviews

Response from Property: Dear Guest, we are truly sorry that your recent stay did not meet your expectations, and we take your feedback very seriously. First, regarding the room you mentioned—this standard king room is a windowless type, and all room images and details displayed on Trip.com strictly correspond to the actual room conditions, including the windowless feature. We have always ensured that the information on the booking platform is accurate to help guests make informed choices. For the issues of "broken facilities" and "bad smell" you encountered, we have immediately arranged a comprehensive inspection of the rooms and will conduct thorough maintenance and deep cleaning to resolve these problems promptly. As for the service experience with the staff, we will also strengthen training to improve service quality. We sincerely hope you can give us another chance to provide you with a better stay experience in the future. If you are willing to communicate further, please feel free to contact our hotel directly.

Response from Property: Dear Guest,Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear you were satisfied with our hotel’s great location near Wanguo Outlet—we know easy access to shopping spots makes a trip more convenient. It also warms our hearts that our receptionist’s kind and helpful service left a nice impression on you; providing thoughtful assistance is always our goal.Moreover, we’re glad you enjoyed our Chinese breakfast, especially its good taste and variety. Your recognition means a lot to us! We’d be delighted to welcome you back again for another pleasant stay. Wishing you all the best in your future travels!

Response from Property: Dear Guest,Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely thrilled to hear that our staff made you feel welcome with their friendliness and helpfulness—providing warm, attentive service is always our top priority, so your kind words mean the world to our team.It’s also great to know you loved our convenient location! We’re glad the easy transportation and nearby restaurants added extra ease and enjoyment to your trip—we always hope our location helps guests make the most of their time exploring.We truly appreciate your support and can’t wait to welcome you back for another fantastic stay in the future!

Response from Property: Thank you so much for your wonderful feedback! We’re thrilled to hear you found our place clean and the reception team helpful—those are things we work hard on every day. It means a lot that you think our location is strategic too; we hope it made your stay even more convenient. We can’t wait to welcome you back again soon. Have a great day! 😊非常感谢您的好评！很高兴听到您觉得我们这里干净，前台团队也很热心——这些都是我们每天努力在做好的事情。您觉得我们的位置很便利，这对我们来说也意义重大，希望这让您的入住体验更顺畅。我们已经迫不及待想再次欢迎您的到来了。祝您生活愉快！😊

Response from Property: Dear guest, hello! First of all, I would like to express my sincerest apologies for the unpleasant experience brought to you during this stay! We attach great importance to the issues you have reported. The layout of the special king-size bed room is slightly different due to the room structure. Although the overall style is consistent with the display pictures, we failed to let you feel the expected experience. This is an omission in our previous communication and explanation. Regarding the problems of water infiltration, hygiene and odor in the room, we have thoroughly investigated and rectified them as soon as possible, and strengthened inspections to prevent such situations from happening again. If you are willing to choose us again, you can contact us at any time to give priority to arranging a room type that meets your expectations, and make up for this regret with practical actions! Thank you for your supervision and correction, and wish you a smooth journey! Dear guest, first of all, we would like to express our sincere apologies for the unpleasant experience during your stay! We attach great importance to the issues you've raised. The layout of our special offer king-size bed rooms may vary slightly due to the room structure. Although the overall style is consistent with the displayed pictures, we admit that it was our oversight in communication and explanation that failed to meet your expectations. Regarding the problems of water immersion, poor hygiene, and unpleasant odor in the room, we have thoroughly investigated and rectified them immediately, and strengthened the inspection efforts to prevent such situations from happening again. If you are willing to choose us again, you can contact us at any time, and we will give priority to arranging a room type that better meets your expectations to make up for this regret with practical actions! Thank you for your supervision and feedback, and we wish you a smooth journey!

Response from Property: 尊敬的賓客，特別感謝您抽出時間分享入住體驗！看到您對酒店交通和地理位置的認可，我們特別開心，便利的出行體驗一直是我們努力的方向～也超懂您“時間過得快”的感受，期待未來還能有機會迎接您，為您帶來更舒心的入住時光！

Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience! We truly appreciate your understanding of the hotel's slightly older style, and we're thrilled that we could meet all your needs for a short stay in Guangzhou. It makes us very happy to know you enjoyed our excellent healthy breakfast and found the subway-nearby location really convenient.We’ll keep optimizing the details to enhance your stay experience. We sincerely look forward to welcoming you back to Guangzhou and our hotel again in the future. Wish you all the best!

Response from Property: Dear guests, thank you very much for your stay and comments. The hotel breakfast includes milk and soy milk, 2~3 kinds of porridge, fried noodles, 2~3 kinds of vegetables, fruits, boiled eggs, tea eggs, steamed buns, steamed rolls, etc. Although there are not many categories, they are nutritious and clean. The business hours are 07:30~09:30. I hope you can give us some advice next time you come. We will work hard to do better. I hope our service can bring you more surprises and touches. Looking forward to your next visit!

Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience! We’re absolutely thrilled to hear you found our service awesome—providing warm and thoughtful service for every guest is always our top priority. It also makes us happy that you think the location is perfect, as we’ve always hoped our convenient location would add more ease to your journey. We’d love to welcome you back again in the future and bring you an even more pleasant stay!

Response from Property: 尊敬的客人： 非常感謝您細緻的反饋，這對我們而言格外珍貴～ 很抱歉早餐未能達到您的期待，我們已將您的建議同步至餐飲團隊，會盡快優化餐品豐富度與口味，希望下次能讓您嚐到更合心意的早餐呀～ 欣慰的是您認可了酒店的位置，步行可達地鐵站確實為出行添了不少便利～ 悄悄告訴您，周邊的萬國奧特萊斯和富力海珠城藏着超多寶藏美食街，從地道小吃到網紅餐廳都能一站式打卡，下次入住時我們可以為您整理一份「周邊逛吃地圖」，讓普通的旅程也能收穫驚喜呀～ 期待能有機會再次為您服務，用更貼心的細節彌補不足，祝您生活愉快呀！Dear Guest, Thank you very much for your detailed feedback, which is extremely valuable to us. We sincerely apologize that the breakfast failed to meet your expectations. We have shared your suggestions with our catering team and will promptly optimize the variety and taste of the dishes, hoping to serve you a more satisfying breakfast next time. We are glad that you recognized the hotel's location—being within walking distance to the subway station indeed adds much convenience to your travels. We'd like to share a little tip: the nearby Universal Outlets and Fuli Haizhu City are home to numerous treasure troves of food streets, offering everything from authentic local snacks to popular online restaurants. Next time you stay with us, we can prepare a "Surrounding Food & Shopping Map" for you, so that an ordinary journey can be filled with pleasant surprises. We look forward to the opportunity to serve you again, making up for any shortcomings with more thoughtful details. Wishing you a wonderful day!

Response from Property: Dear guest, hello! Thank you very much for choosing to stay at our hotel and taking the time to share your feedback! We are very sorry that due to insufficient information communication this time, you mistakenly thought that the room was equipped with a washing machine, which gave you a poor experience. Our washing machine is located in the self-service laundry room on the second floor of the hotel. It is a public facility provided for guests and can be used free of charge. If you visit again in the future, please feel free to call the front desk at any time. We look forward to making up for this regret. Wish you a happy life!

Response from Property: Dear guests, thank you for your support and praise for the hotel. We are still a little disappointed that we did not receive your full 5 points of affirmation. It may be that the hotel still has some shortcomings. I hope you can point them out to us next time you come. We will work hard to do better. I hope our service can bring you more surprises and touches. We look forward to your next visit!

Response from Property: Dear VIP, thank you for your support and praise of the hotel. We didn't get your 5-point affirmation. We are still a little lost in our hearts. Maybe the hotel still has something wrong. I hope you can point out to us when you come next time. We will try our best to do better. I hope our service can bring you more surprises and emotions. Looking forward to your next visit!

Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize that the cleanliness did not meet your expectations. This is definitely not the experience we aim to provide, and we've shared your comments with our housekeeping team to ensure improvements are made promptly. We hope you'll give us another chance to offer you a cleaner and more comfortable stay in the future.感谢您抽出时间分享反馈。非常抱歉卫生状况未达您的预期，这绝非我们希望呈现的服务体验。我们已将您的意见反馈给客房清洁团队，定会督促其立即改进。恳请您给予我们再次为您服务的机会，下次定当为您提供更洁净舒适的入住环境。