Xana Hotelle (Tianhe Sports Center East Railway Station Shop) Guest Reviews
4.7/5
Outstanding
2426 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(2426)
Positive reviews(2353)
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Awesome amenities(293)
Classy environment(264)
Convenient location(239)
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Friendly front desk staff(200)
Quiet & comfortable(98)
Perfect for business trips(72)
Close to train station(48)
Negative reviews(71)
Anonymous User
Superior 2-bed Room
Stayed in Nov 2024
Travel with friends
28 review
4.2/5
Very Good
Posted on Nov 23, 2024
Good location with many eateries around. Good for stay over so to catch train to other cities, rather near to GuangZhou East train station. Rooms are clean and reasonably priced.
Response from Property: Dear male/female god: Hello! Thank you for falling in love at first sight with Xi'an Hotel (Guangzhou Tianhe Sports Center East Railway Station)! In the beautiful time, you will meet someone's eyes inadvertently, and you will meet unexpectedly in the words. Thank you for this fate. We will cherish it and look forward to seeing you next time! I wish you a happy meeting in the future, and I will accompany you for thousands of miles...
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Cloudcatcher
Superior 2-bed Room
Stayed in Aug 2024
Travel with friends
9 review
4.0/5
Very Good
Posted on Aug 31, 2024
Hotel is convenient to Guangzhoudong railway station and close to Po Park where we had delicious dim sum
Response from Property: Dear male/female god: Hello! Thank you for falling in love at first sight with Xi'an Hotel (Guangzhou Tianhe Sports Center East Railway Station)! In the beautiful time, you will meet someone's eyes inadvertently, and you will meet unexpectedly in the words. Thank you for this fate. We will cherish it and look forward to seeing you next time! I wish you a happy meeting in the future, and I will accompany you for thousands of miles...
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Guest User
Xi'An Deluxe Twin Room
Stayed in Apr 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 17, 2024
Location is within 10 minutes walking distance from Guangzhou Dong train station and surrounded by several shopping centres. Room is big n bed is comfortable. Only setback is that it doesn't have a fridge.
Siew kheng
Xi'An Audio-Visual Double Bed Room (Large Screen Projection)
Stayed in Oct 2024
Family
6 review
3.0/5
Posted on Oct 26, 2024
Not up to expectation. Not worth for the value
Response from Property: Dear Guest, Thank you for your review! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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Misheel
Xi'An Deluxe Twin Room
Stayed in Mar 2024
Business travelers
6 review
2.7/5
Posted on Mar 15, 2024
The hotel is very old the facilities are old, simply put not worth the money, when you enter there’s this smell of bad toilet, and the room smells weird and very humid. Also the room walls were dirty, just don’t book there find another nice hotel for the same price not worth it.
Response from Property: Dear, hello, I'm very sorry that I didn't create a comfortable environment for you. If you have any questions during your stay, you can call the front desk at 802 at any time. Xiaoxi will do her best to meet your requirements according to the actual situation, so that you can feel the comfort and warmth of home.
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Michael
Xi'An Exquisite Room (Peaceful And Comfortable-Cosy And Elegant)
Stayed in Mar 2024
Solo travelers
1 review
2.7/5
Posted on Mar 13, 2024
I booked this hotel based on raved reviews on Trip.com but I learned reviews cannot be trusted, especially in Trip.com.the reviews from Travel Advisors are more consistent with reality. The complaints I have are:
- cigarette smokes are everywhere even though I had a nonsmoking room.
- very worn out. Remodeling is very much needed. I felt the room was quite dirty.
- USB charging station works intermittently.
- daily cleaning service is not good, didn't refill bath gel when empty, and didn't supply bottled water for one night. I had to go down to the reception to get them.
- this is a 2 to 2.5 star hotel at best.
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Response from Property: Dear, hello, I'm very sorry that I didn't create a comfortable environment for you. If you have any questions during your stay, you can call the front desk at 802 at any time. Xiaoxi will do her best to meet your requirements according to the actual situation, so that you can feel the comfort and warmth of home.
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Anonymous User
Superior 2-bed Room
Stayed in May 2024
Booked for others
10 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Nice stay and no special service
Close to sport university
Response from Property: 旅行總是一件讓人身心愉悦的事情,卻也舟車勞頓。xana作為您的旅途驛站,旨在讓您在路上亦能“感受鄰里”般的温暖及舒適。感謝您的好評,既是對我們的肯定,亦是對我們莫大的鼓勵,xana一定再接再勵。最後,誠摯期待您再次“回家”*^_^* 。
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 19, 2024
as good as usual, low noisy environments even close to the street.
Response from Property: Thank you very much for your praise and recognition, can let you stay comfortable, is our XANA staff great honor, look forward to your next visit
Te Yang
Superior 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Fantastic hotel and staff!
Response from Property: Dear guests hello, thank you for Your Super High Evaluation, your satisfaction is our greatest responsibility and honor, Xana is committed to providing guests with excellent pet service; Your arrival is our continuous progress and direction, thank you for your affirmation and support of the hotel, Xana sincerely look forward to your visit again.
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SUMIT
Superior 2-bed Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Excellent location . Great rooms .
Response from Property: 尊敬的男神/女神:您好!感謝您對希岸酒店(廣州天河體育中心火車東站店)的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸, 文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相 見!祝君來日相見,千里伴君行……
GAURAV LAKHANI
Xi'An Audio-Visual Double Bed Room (Large Screen Projection)
Stayed in Oct 2023
Business travelers
19 review
4.0/5
Very Good
Posted on Oct 29, 2023
Nice stay but small room
Response from Property: 尊敬的男神/女神:您好!感謝您對希岸酒店(廣州天河體育中心火車東站店)的一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸, 文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相 見!祝君來日相見,千里伴君行……
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The room type is very good, the facilities are very complete, the space is large and there is no sense of restraint, the bedding is very comfortable, the hygiene is very good, the service of the lady at the front desk is warm and thoughtful. If I go to Guangzhou East Station again in the future, I will stay here again!
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home at Xi'an Hotel Guangzhou Sports Center East Railway Station. We look forward to your visit again and wish you and your family good health and happiness every day.
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Anonymous User
Superior 2-bed Room
Stayed in Dec 2024
Solo travelers
3 review
4.6/5
Great
Posted on Dec 31, 2024
I booked a twin room without window, and the front desk upgraded it when I checked in. The service attitude was very good, the sanitary environment was also good, it was close to the East Station and the subway, and the surrounding life was also convenient. I was very satisfied
Original TextTranslated by Google
Response from Property: The best reputation comes from everyone's praise! Thank you for liking xana, and thank you for sharing your love with everyone. Satisfaction is just the starting point, and the goal is to surprise you every time you stay. xana is here waiting for you to come home again *^_^*
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Katuokelakeanayuwenshan
Superior 2-bed Room
Stayed in Dec 2024
Travel with friends
15 review
4.5/5
Great
Posted on Dec 3, 2024
Upgraded the room type, the price is OK. The quilt is thin and a bit cold. The bathroom is also relatively small.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Xi'an Hotel Guangzhou Sports Center East Railway Station and giving us a thumbs up. We look forward to your five-star praise, which is the greatest compliment and encouragement to our hotel! We sincerely welcome you to stay at our hotel again in the near future, and look forward to creating more value-added pampering services for you!
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Guest User
Xi'An Double Bed Room (Peaceful And Comfortable-Warm Sunshine)
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
It was my first time in Guangzhou. I chose to stay at Xi'an Hotel East Railway Station. The location is very good and convenient for travel. The room is very clean, warm and comfortable. The hotel staff's service is good. Overall, I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear male/female god: Hello! Thank you for falling in love at first sight with Xi'an Hotel (Guangzhou Tianhe Sports Center East Railway Station)! In the beautiful time, you will meet someone's eyes inadvertently, and you will meet unexpectedly in the words. Thank you for this fate. We will cherish it and look forward to seeing you next time! I wish you a happy meeting in the future, and I will accompany you for thousands of miles...