Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.4
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Guest User
Family Room - City-View (2 Beds)
Stayed in Sep 2025
Business traveler
8 review
8.0/10
Very Good
Posted on Oct 21, 2025
Near metro station. Friendly stuff and good Chinese breakfast.
Response from Property: 尊敬的槿寶:您好!非常感謝入住柏槿酒店(廣州東站龍口西地鐵站店),並在百忙之中抽出時間給小槿點評.非常感謝槿寶,小槿有點傷心沒有得到槿寶的五星好評,希望能再次預訂本酒店,給我們一個機會致歉.祝您生活愉快,期待再次光臨!
Jane Väär
Boutique Room - City-View (Double Bed) (No Window)
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 2, 2025
The hotel is in a convenient location, close to the subway station, and the front desk staff, Xiao Mo, is friendly and she was super helpful with booking a taxi to Gulong Gorge. The hotel is clean, hygienic and tidy. Would recommend! ❤️
Response from Property: 尊敬的賓客;看到您的好評,我們心中湧起一股暖流,您的每一句讚美都是對我們工作的最大肯定,我們期待您的再次光臨,讓我們再次為您服務!
M
Elegant Room - City-View (Double Bed)
Stayed in Sep 2024
Business traveler
6 review
9.5/10
Amazing
Posted on Oct 21, 2024
The hotel is clean and tidy, and the room layout is up to standards. Service is attentive and makes people feel comfortable.
Hotel from outside looks a bit old, but inside everything is new and fresh. Amenities are good. Bathroom is clean.
Breakfast was mostly Chinese style without many western options. Boiled eggs, bread, porridge, fruit etc. Milk, tea and coffee available as well. Not too many options like in big hotels but for me it was ok.
Location is really good.
No mini fridge in the room. That is something to improve.
Response from Property: Dear guests: Our goal is to provide guests with a comfortable accommodation environment and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services increasingly perfect. Welcome to visit us again!
karapuz
City Delicate Double Bed Room
Stayed in Mar 2025
Business traveler
33 review
8.0/10
Very Good
Posted on Apr 19, 2025
Value for money , 20 min walk from East Railway station; all basic facilities are in place , room spacious enough
Response from Property: 尊敬的賓客;您好!看到您字裡行間中道不盡的喜愛之情'詮釋着對酒店的讚許'我們特別欣喜感動'您的喜愛對於我們來説'是一種鼓勵'是一種支持'我們會加倍努力'門店地理位置優越'緊鄰正佳廣場'廣州塔'天河公園'天河城'臨近火車東站'既方便旅遊'又方便購物;我們的房間設施簡約時尚;我們的服務温暖貼心;我們的衞生乾淨整潔'門店配有免費停車場'洗衣房等一應俱全'喜歡就常來坐坐'因為愛'我們一直等待'期待您的下次光臨!
Guest User
Family Room - City-View (2 Beds)
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 21, 2025
The room is clean. Lots of eateries just outside the hotel. There is also a convenience store nearby. Subway is near. Service is excellent. I will definitely come back.
Response from Property: 尊敬的賓客:您的滿意是我們最大的驕傲,您的好評是我們前進的動力,我們期待您的再次到來,讓我們再次為您服務!
Guest User
Elegant Room - City-View (Double Bed)
Stayed in Oct 2024
Couple
2 review
10/10
Outstanding
Posted on Nov 2, 2024
Easy accessible, clean and comfortable
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大的動力。柏槿酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。柏槿酒店期待您的再次光臨
Guest User
Family Room - City-View (2 Beds)
Stayed in Sep 2025
Business traveler
1 review
10/10
Outstanding
Posted on Oct 19, 2025
A great hotel, very clean rooms
Response from Property: 尊敬的賓客:以最真誠的服務回饋您的認可!謝謝您對小槿滿分的評價,您的認可是小槿進步的動力.有時候一眼難忘不一定奢華繁瑣,更會是貼近內心的温暖,更是對我們工作的默默支持,它更是激發了我們追求更高標準的潛力.謝謝您!
Guest User
Boutique Room - City-View (Double Bed) (No Window)
Stayed in Apr 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Jun 11, 2024
Everything was amazing about that Hotel, the room the lobby and the staff except their security guard ****************** and tried to ***** with me which obviously so cringe that made my trip a little disturbing. Rest, everything else was good.
Response from Property: Dear guests: Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
MichaelBTraveller
Elegant Room - City-View (Double Bed)
Stayed in Jun 2024
Solo traveler
2 review
6.0/10
Posted on Jul 29, 2024
As a tourist hotel it's not very well located or connected. The nearest metro station is a 20-30 minute walk. If you go out every day that's an hour lost each day, and it's a long way to drag your luggage over bridges and across freeways.
The complimentary breakfast was nice, but very Chinese and the coffee was truly awful.
It's really a hotel set up for visiting Chinese business people and Chinese tourists, not for Western tourists.
Response from Property: Dear guest: Hello, we are sorry to bring you an unpleasant stay experience. Our hotel is a business hotel and is not close to entertainment venues. Therefore, the hotel is about 800 meters away from the nearest subway station. We are deeply sorry for the inconvenience caused to you. Regarding your breakfast suggestion, the hotel has contacted the relevant department for follow-up. Thank you for your feedback and wish you a happy life!
Mohamad Kiswani
Boutique Room - City-View (Double Bed) (No Window)
Stayed in Feb 2025
Business traveler
35 review
10/10
Outstanding
Posted on May 21, 2025
Very neat and clean good service
Response from Property: 尊敬的賓客:非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注柏槿,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨!
Pranay07
Elegant Room - City-View (Double Bed)
Stayed in Apr 2024
Business traveler
1 review
6.5/10
Posted on May 6, 2024
The staff was good. Hotel room is really good. My bed sheets weren’t being changed for the 5 night. Staff is very friendly
Response from Property: Dear guest: Thank you for your evaluation of our hotel. If you need to change the bed sheets and quilt covers for your extended stay, you can inform the front desk staff or directly inform the aunt who will help you clean for your extended stay. Thank you for your recognition of the hotel's service staff. We look forward to welcoming you. for your next stay!
Amjad ( MJ )
Elegant Room - City-View (Double Bed)
Stayed in Mar 2024
Business traveler
69 review
6.5/10
Posted on Apr 23, 2024
The room was clean, but the employees in the reception doesn’t even know one single english word, checking in was annoying as they could not find my reservation.
Response from Property: Dear guest: We are sorry to bring you a bad check-in experience. The hotel staff will confirm the order number with you when checking in, not just the name. Therefore, it may have delayed your time for a few minutes. We apologize again. , hope for your understanding and look forward to your next stay.
Guest User
Boutique Room - City-View (Double Bed) (No Window)
Stayed in Mar 2024
Solo traveler
8 review
9.5/10
Amazing
Posted on May 23, 2024
The hotel staff is very good, the room is big enough, and the shower facilities are good! I heard that there are washing machines for use? But; the wi-fi is too slow, which needs to be improved?
Response from Property: Dear guests: Please accept our sincerest greetings from Parkview Hotel. We are deeply sorry for the situation you encountered during your stay at the hotel. The hotel attaches great importance to the issues you mentioned. We have reported your comments to the relevant departments and will follow up with investigation and coordination to identify deficiencies and make improvements. We sincerely invite you to visit us again!
Traveler LH
Boutique Room - City-View (Double Bed) (No Window)
Stayed in Feb 2024
Business traveler
67 review
9.0/10
Great
Posted on Apr 21, 2024
Perfect for who just need a place to stay by the train station. Very convenient location and cheap price.
Response from Property: Dear guests: A city, two people, a beautiful memory. Thank you for meeting you at Baijin Hotel. Thank you Xiaojin for your recognition. All our partners are inspired by your five-star praise. We will continue to work hard. Achieve perfection. Give back your recognition with the most sincere service! Dear Jinbao: Thank you for your perfect evaluation of Xiaojin. Your recognition is the driving force for Xiaojin’s progress. Sometimes an unforgettable sight does not necessarily mean luxury and cumbersomeness, but rather the warmth close to the heart. Making ordinary details exquisite and serious will create great power. We are willing to be the guardians of warmth and simplicity in the modern busy life.
Guest User
City Delicate Suite
Stayed in Sep 2024
Business traveler
7 review
10/10
Outstanding
Posted on Oct 17, 2024
Hotel is great, staff is very friendly
Response from Property: Dear guests: I am so lucky to be recognized and praised. Seeing your good comments makes all the hard work worthwhile. Thank you for your recognition of Bojin's service. We look forward to seeing you and your family staying again!