Hotels near Plaza de Los Ángeles, Guanajuato

Loud atmosphere late into the night, ridiculously tiny bathroom, but otherwise comfortable. But watch out for taxi scams. The fee from the airport is always around 600 pesos. That’s what it was from the airport to this hotel. When it was time to depart the hotel (11:45 on Sunday, June 4) we asked the front desk clerk to call us a cab. He did and explained that it would be $600, but that $200 was to be paid to his colleague at the hotel who he called the “agent” and the remaining $400 would be paid to the driver. Unusual but okay with me. When we got into the cab the hotel ”agent” stated $600 (in Spanish) so that I and the driver could hear it. I said in terrible Spanish “$200 to you and $400 to him, right?” And he nodded. So, we get to the airport and I hand the driver $500 thinking it’s the $400 plus $100 tip. (Remember these are pesos). The driver says “no, $600.” I say no $400 to you and $200 I gave at the hotel. We argue but the cab driver behind us starts honking his horn because he sees what is happening and our driver suddenly takes the $500 and leaves. I think the driver behind us knew I was being scammed and intervened. I am convinced the guy at the hotel and the driver conspired to cheat us because I’m an older American. I also believe the desk clerk was in on it too. The whole split taxi fee didn’t make sense. It left a bad feeling for us after what was otherwise a pleasant stay. So my rating reflects it and I hope that hotel management responds. Employees should never be involved in scamming their customers.

The hotel is very close to the city center and there are many restaurants nearby. It's very lively at night, the sound insulation of the room is mediocre, you can clearly hear the noisy sounds from outside in the room, my boyfriend thinks it's a bit noisy, but I still like to listen to this lively and happy atmosphere occasionally. The hotel has a lift, but our room was only accessible by stairs, which is not very convenient if you have a heavy suitcase. There are some chairs at the door of our room, and several employees sit and chat on them. We can hear their voices clearly in the room, and I'm not sure if they can also hear our conversations in the room. And they chatted there again early the next morning, and I was woken up by their chatter. I hope the hotel can tell them not to chat at the door of the room where guests are staying.

Lo bueno: todos los días se realiza el aseo de la habitación. -El trato del personal es gentil y respetuoso -Nos facilitaron plancha para ropa y un ventilar -El personal muy atento cuando requerimos toalla para la alberca. Lo malo: No tienen elevador, sino que tienes que caminar alrededor de 40-50 escalones así como en la entrada tiene una rampa vehicular pero también es la entrada del hotel. Ahí dejan autos estacionados y llega hacer incómodo para los huéspedes andar entre los vehículos. En los desayunos el agua simple sin sabor, mientras tanto la comida estuvo buena. -La ropa de cama está manchada, había cabellos en el cubrecolchon y en la regadera. -El agua de la alberca muy fría y del jacuzzi muy caliente. Me dió alergia al salir de la alberca. Por la noche apagan las luces y ponen una lona Deberías de extender el horario, los que vamos al los tour llegamos tarde y ya no la disfrutamos. - Solo había un conector en la habitación, así que le hace falta más mantenimiento y conectores de luz. -Te ofrecen una mejor habitación por $150 por noche (añadido al precio que ya pagaste) -Estacionamiento en un terreno baldío $100 por noche

We booked this knowing it was not in the Centro area of the city. We wanted peace and quiet. The hotel itself is dated but clean and the views are wonderful. The pool was somewhat dirty and there were many missing tiles on the bottom which made us pass on that to avoid cut feet. Our first night we were blown out of bed at 3:15 which so much noise, yelling, screaming, slamming doors and people outside out door on cell phones. We learned that 2 tour busses arrived and it was a large, loud group checking in. Breakfast was confusing with the large group in house but once served it was ok, however we did not understand what was and was not included so we were charged for our ”free breakfast”. We carried on, went out for the day and returned around 3 for a nap and once again the group came back from their tour of the day and the hotel was loud and napping was not an option. We packed up, forfeited out second paid night and left for a hotel in Centro which proved to be so much nicer and quieter even right on one of the plazas. Lesson learned.

It is an incredible place, of exceptional beauty. I had already met him before, however this weekend was the first time I stayed. After the reservation I read comments about the service (bordering on regular and bad) especially for the lack of hot water and uncomfortable beds, still decided to check it out for myself (and my friends) and I was fascinated. I will definitely return there. Neither my friends nor I had problems with the hot water in our rooms, or the lack of bath towels or dirty bath towels as I read in the comments, all rooms were clean, the only problem in the rooms that touched me, was the telephone that did not serve to call the reception, as for the food, well because the buffet although it is not so varied, is good and accessible price. The restaurant has an excellent view of the city, the chef and all the people who serve you are very friendly, without a doubt, a place to return.

We stayed at this hotel twice in 2023, to be closer to the BJX airport for early morning flights. While there are hotels closer to that airport (this hotel is a 25 minute drive to it) but this hotel is too nice to pass up for some of the not-so-nice airport area hotels. Guanajanto downtown is beautiful, not to be missed! The rest of the town isn't anything to write home about, we have done multipe tours and I'd stick to the area Villa Maria Cristina is in, and dowtown only. Ok, so we are Hyatt Explorist status. Both times our room was upgraded, which was very nice. The larger suites are lovely, we had one with a private patio with a table and loungers as well as Two full bathrooms, each with a bath tub and separate showers. Heaven! Robes and slippers also were privided with the room. We also got a turndown service with a lovely locally made treat. The hotel is old, and has the feel of an older hotel that has been well maintinaed, we could hear the pipes in the walls. Not a big deal. This room was facing a view of the mountains, but also along the main road. It was noisy All night with traffic. Light sleepers should request a room off the main road. The second time we had a slightly smaller room, no patio and one bathroom with a soaker tub. The hotel has 2 small pools, one indoors, 1 outside. There is also a spa and sauna (we had to sign up in advance to use it). There is also at least 1 hot tub set outdoors, although it was cold and we had to wait about 30 minutes for it to get heated. There's multiple outdoor patios. There is also a weekend brunch with a DJ but we did not participate. There is a bar and restaurant on site, and the food and service was good. There are also several restaurants within walking distance (5-10 minutes), an OXXO, and a few nice cafe/coffee shops nearby. There is a Nespresso machine in the room, however they charge you for each coffee pod used. Some of these rooms go for upwards of $500 USD a night. I personally find it tacky to be charged for using the coffee in the room. Out of hundreded of hotels we've stayed in over the years this has Never happend, and I found it extreamly odd. Managers - please get rid of that, it is not customary and ”cheapens” the overall feel of the hotel. The service was excellent both times we stayed here, the food was decent and setting beautiful. We'll be back!

The hotel is very comfortable and very comfortable. We arrived as 10 pm at night, in a very friendly reception staff, when reaching the room, very clean and beautiful, The super-gust beds and bed clothes too, really resting a lot. The hotel is very helpful and helpful to stay there, gives you 5 days to leave your car, they have the service to take you and pick you up to the airport. The hotel is very comfortable and very comfortable. Well friends here I leave this recommendation for if travel from the Baijo airport to some destination.