Hotel Olá Chapultepec

goodgood

I would NOT recommend this place. They charged me twice and I’ve been disputing it for three months now. They say they will contact me but they NEVER do. I NEVER write negative reviews but this place definitely deserves one.

Note: I would give the hotel/coworking 4 stars overall, the experience of being a guest in those spaces Wednesday through Sunday when the rooftop club is open is why the review score is lower. The positives: Great rooms (we had a suite and loved the comfy king bed, the couch/sitting area, the hot water in the bathroom, and the overall decor) The coworking space is large, the internet is great. plenty of places to sit, and meeting rooms/booths to use Guest common spaces are nice: communal kitchen works (could use a few things like a cutting board, more than one pot, etc.) for what it is, the wellness room is great as are the yoga classes, the library landing on the 8th floor is cute even if it's not its own room, the cinema room is nice (they do lose the key quite often though). The downstairs cafe makes great coffee and tea + breakfast and lunches. The reception staff are very nice and helpful. Located in the middle of the pink zone so restaurants, shops, tours, etc. are an easy walk or bike ride. The boulevard parks are so much fun and lovely to walk. The negatives The rooftop club. If you read the other reviews you'll know that other travelers have commented on the CRAZY level of noise from the club and the inability to sleep through it. The club is open from 6 pm to 3 am (really 4-5 am early Saturday and Sunday mornings) Wednesday through Sunday. It's LOUD. Not able to sleep, your windows vibrate loud. The neighboring businesses and apartments have noise complaints and petitions to shut it down loud. We bought a cheap, loud fan from Amazon and played two laptops on a white noise Youtube video at full volume all night. We were on the 7th floor (the nightclub is on the 9th) and could sleep Wednesday, Thursday, and some Sunday nights with these accommodations. Don't get me wrong--we could still hear/feel the base beat but we could sleep, Friday and Saturday nights--pretty much impossible to get a decent night's sleep. See other reviews and you'll read the same. There's also the lobby/elevator situation with the rooftop bar. On busy club nights, the line goes out the building, down one or both sets of stairs, and into the plaza. So, if you want to get into the hotel you have to get past quite a few expectant partygoers. Most are just normal people in more eyeliner and leather than your normal Tapatio. Some are drunk and screaming. You also get to share elevators (there are only 2 and they're small) with them. It takes a while to get up to your floor and the people leaving the club are drunk and pretty silly. It's not the end of the world, but it's not a great experience. They have security guards who ride on the elevators and take over lobby duties on big club nights so it's not a mellow or pleasant time. Appreciate the security, but it's not a great vibe. Plus, nightclub guests are loud in the elevators so you hear them from your room when the elevator goes past your floor. If you're a rooftop club person this might be your place.

Beautiful rooms, very clean. The rooms and restaurant is as nice as any of the hotels where I've stayed in Europe. Amazing, helpful staff who took care of us as if we were family. I highly recommend it!