irenahesed
November 16, 2023
Visiting Grozny for the weekend to visit friends and see the sights, we chose Grozny City - a hotel with a traditionally impeccable reputation. Our surprise was great when we met Polina, currently the general manager of the hotel. Many years ago (more than 10) she welcomed us to the Ritz-Carlton in Moscow, and then managed the club floor of the Radisson Royal there. The service was always exquisite, desires were foreseen and anticipated, I wanted to come back. And now - a fateful coincidence, testifying to the high standards of the property owners when choosing C level managers. It is a wonderful feeling to come to a place where a high level of service, quality and taste are guaranteed. However, regarding the hotel infrastructure, there are several comments - it is clear that some details need to be renovated and style solutions and concepts need to be aligned. We are sure that Polina will put everything in order, and Grozny City will become a domestic Jumeirah or Waldorf Astoria, with excellent cuisine, plumbing, perfumes, the condition of the carpets and the entire infrastructure. We paid attention to the staff - all employees are kind, polite, with pure hearts. It was nice. Well, we wish Polina good luck in her new place and hope that the hotel will shine with all the colors and warmth.
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