Quality Inn Grove City - Columbus South

The service is excellent and affordable, with friendly staff. Guests appreciate the clean rooms and convenient location near shops and dining options, accessible via major highways.

If I could rate Zero I would for very poor customer service. My father was traveling with a fiend and he left his phone there July 8th.He was 7 hours away. He was told by the front desk he’d have to set up a delivery service to pick it up. Yes, my 75+ dad should’ve been more responsible but mistakes happen. Prior to contacting FedEx, I asked the front desk if they can mail it out and charge me.I was told very rude,”We have jobs to do we can’t do it.” I’m an honest hard working individual that works in high impact customer service field . Horrible tone with me didn’t sit well. I asked for the Owner of the franchise he said Patel.I set up the FedEx express pickup emailed the front desk the packing label and the pick up time. Apparently the gentleman I had been in contact with didn’t want to be bothered. FedEx came and left because the individual just left the phone in a desk with a note for someone else to worry about it. The only one individual that I spoke to actually made sure the package was picked was Andrew,he needs to be the Manager. Now the hotel refused to answer the Better Business Bureau! In regard to giving me back the Express Fee, I was charged.

The hotel knowingly and willingly rented a room with a faulty A/C. I have family with experience in the hospitality industry, and based on that i am aware that the room should have never been rented to anyone due to the danger it poses. If i could leave a review with negative stars i absolutely would. Hotel staff was left in a position where their hands were tied due to being sold out, the hotel owner apparently only provides ONE box fan for their entire property, im sure because of the inflated cost of easily purchaseable fans, and not their own infinite frugality