Royalton Saint Lucia Resort

Sam from the vibes team, Dario the bartender and Carolla is what made this trip memorable. The management and organization needed much more improvement. If you do book, look for these three people to make your vacation worthwhile!!! Thank you Sam, Dario & Carolla for your hospitality!!!!!

My experience at Royalton was wonderful! Myself and some other teachers brought our students there to enjoy the kids club and the kiddie pool. I must say they had an amazing time, I also really enjoyed it. The staff were so warm and accommodating. They gave the kids a great experience. The food was great, as well as the service. The staff went out of their way to make us feel welcomed and make our stay enjoyable. I would highly recommend Royalton to others!!

We are loyal Marriott members, this is NOT A MARRIOTT. THIS IS OUR SECOND “Royalton” and it’s anything but royal. Room wasn’t ready, no food available when we arrived, room was not ocean view as we paid for, and no reservation the day you check in, just to name a few things. There are people standing everywhere but you can’t get anything done. Even the employees tell you, sorry I can’t get them (house keeping, bellmen, etc) to answer the phone. Obviously, like in recent reviews, this place is very poorly ran. If you expect a “Marriott experience” GO SOMEWHERE ELSE!!!

As a teacher accompanying our summer camp children, I want to extend my heartfelt thanks to the entire team at Royalton St.Lucia . From the moment we arrived, the staff went above and beyond to make our campers feel welcomed, safe, and special. Every detail — from the warm greetings to the thoughtfully prepared meals and fun-filled activities showed genuine care and hospitality. The children were treated with kindness and respect, and it made a big difference in their overall camp experience. They were excited, happy, and comfortable — and as a teacher, that means everything. Thank you for creating such a positive and memorable environment for our little ones. We truly appreciate your generosity and outstanding service! With gratitude, Teacher Cynthia Inglis

We arrived at the resort at 1.30 pm and were told that the room would be ready at 3 pm. Had lunch, returned and was told it would not be ready until close to 4 pm. I returned at 4 pm to be told it still was not ready. Around 4.30 pm I was informed I had been upgraded to a family suite but could not go to the room because the manager needed to inspect to confirm that it was all in order. Eventually, we got to the room after 5 pm. And then my key did not work so had to walk back to front desk (from building 4) to sort. Mini-bar was empty and had not been stocked. I just wanted water and after at least 5 calls to various contact numbers listed in the resort information and a visit to front desk, just gave up. Everyone either said they would sort it or call the relevant person, etc but clearly that never happened. I only managed to get some water the following day after bumping into housekeeping while sorting other rooms. Service was, in some areas, slow, disinterested and not to the standard that one would hope for at a resort such as this. Amenities such as pools and equipment such as kayaks and paddle board were good, the activities seemed to go down well with guests and the gym was very well equipped. I enjoyed two morning sessions with the trainer. We ate at the main restaurant for the short stay and the variety was quite a hit with my mother. I particulalrly enjoyed the local options (yummmm). Kudos to the head of desserts, there were some yummy treats. Overall not a bad stay but not what I hoped for.