Hotels near Sint-Servaaskapel, Grimbergen

I stayed here with colleagues 3 times in 8 days. The first visit I was greeted by a most friendly, understanding, humorous and friendly man who could not have made the process any better. The second visit the man hadn't a smile or any warmth in his greeting. The third time possibly due to my colleague and I trying to discuss that we didn't like having to run the gauntlet of smokers outside the only entrance and it being enclosed on 3 sides we were met with distain, sarcasm, sideways looks between colleagues and frank rudeness. There was no attempt to even try to apologise, quiet the opposite in fact being told that ”it's outside so doesn't matter!” Customer service needs attention. Rooms clean, needs comfy, breakfast adequate. Restaurant available in the next door Ibis standard hotel. Staff here very pleasant. Food below average. Position was great for our needs. Plenty of car parking. Pay at reception for parking of you require a receipt otherwise the barrier doesn't give you one and you have to go back to reception to request one to be emailed to you.

The hotel was rooms were clean and the beds were comfortable. The staff was courteous and professional. Check-in and check-out was efficient and quick. The airport shuttle ran frequently and was reliable.

What a disappointing experience this was. The price tag is hefty and this is a bare minimum effort of a hotel. Sullen staff who seem to have given up a long time ago, dated decor, a hotel bar that's never open and a breakfast buffet that unfortunately is. No plug covers in the bathrooms, so if you drop a toothbrush or contact, it's gone forever. Not even coffee making facilities in the room. Give this one a miss, because you absolutely do not get what you pay for.

Can't fault cleanliness and location but apart from the entrance hall the hotel is tired and needs upgrading. I have been to the hotel many times before and recommended it to friends but this time it was very disappointing and I wont go there again. They seem to have stripped all facilites and service to the minimum and definitely don't seem to care about the customer experience. On arrival the staff at reception were exceptionally slow and unwelcoming with long queues to check in. The staff were neither helpful nor friendly and at times abrupt and rude. They were uninterested in answering any queries and failed to rectify faults throughout our stay. Having booked 5 rooms there were errors and mistakes with rooms offered against had been booked. I had booked similar rooms at the same time and same rate but the quality and size of the rooms we were given was vastly different. They argued that some of the rooms did not have breakfast included despite having booked for all 5 and had confirmation of booking. They failed to explain we needed tickets for breakfast and failed to give them to us at check in. The rooms were clean but needed updating and redecorating. There were no mini bars or tea/coffee making facilities in the room - but the cabinets had been left taking up space but empty and empty with out shelves so had not been repurposed , taking up space in very small rooms. I had about 4 inches clearance between this cabinet and the bed, making moving around the room awkward. The toiletries provided were sub-standard, a small sachet to cover both body and hair wash which was insufficient for either. The towels were ragged at the edges and needed replacing, further evidence that the hotel has cut back on facilites and quality. Catering was sub standard. There was no way to get a cup of tea or coffee in the morning without going to the breakfast room - you could not get tea or coffee in the room before going down to breakfast - and if you only wanted a cup of tea or coffee in the morning you had to pay £12 for the breakfast to access tea and coffee. There was no drinking water available in the room. The breakfast was poor quality with a limited range and the cooked food was limited and cold. What a shame that this ideally located hotel has gone downhill - I would not recommend it to anyone until they get their act together and employ customer friendly, helpful and competent reception staff.

Stayed here two nights in mid-January 2023. Hotel is located in a gritty area, with much construction, but just a five minute walk to the main train station, with many transit connections. It's about a 10 - 20 minute walk to various tourist sites in the city. There are convenience stores and dining options nearby. Staff was OK but not overly friendly. Single room was small, but clean and the price was fair. There was a heating/AC unit on the wall but one button was missing and it didn't appear to be working. Temp was OK. There was a small desk and chair. Shower and sink were in the room and toilet in a small closet. The window opened into a narrow ventilation shaft so it was rather dark. Wifi, lights and TV worked fine. I didn't pay for the breakfast. It wasn't great, but it did the trick.

Rather clean room, very comfortable bed, good welcome. I only stayed one night to catch the train early the next day, so it was well suited, located opposite the Gare du Midi, 3 mins on foot. Only downside we hear a little noise in the hallway but it did not prevent me from sleeping

We stayed for 2 nights, a Friday and Saturday and had arrived at 1pm but were told we couldn’t check in as too early although we didn’t need the room but it would of saved time as when we came back at 3.30 – there was a long line and an hour wait, so not the best start. Then our room was on the 1st floor when we’d requested a high floor (there are 8 floors). We used the stairs and were greeted by an awful smell, lots of rubbish and dirty laundry by the service lift. The corridor is dark and the carpet desperately needed vacuuming! The room view/ambiance was very disappointing as so dark and gloomy as per photos. Anyway, other than the noise outside from the trams and drunken party goers late at night – you might get some sleep if you’re not a light sleeper like me as even ear plugs couldn’t block out the noise. The bed was huge and very comfy with 2 x single duvets, room was large/clean and bathroom had a good shower/ hot water. There are only 2 pillows which are very soft, fortunately we had our own (as we had travelled by car). There is a fridge in the room and coffee/tea/kettle. Breakfast was chaos Saturday morning; everything had run out and hadn’t been replenished. Lots of people complaining and I overheard someone saying they wouldn’t be paying. The next day wasn’t quite as hectic (we went earlier to avoid the rush). Still very busy but at least there was butter for the bagels/bread and eggs in the cooked station. What we had was enjoyable especially the sausages. If you’re staying more than one night, there is the option to have a voucher for a free drink instead of housekeeping which we went for. Parking: Public car park located under the hotel and costs 22 euros per 24 hours. No discount available for hotel guests. Location: Easy to get around from here on foot although unfortunately there were quite a few homeless people/beggars in the area. With so many hotels available, we wouldn’t return to this one.

Stayed here for 3 nights while visiting someone in Brussels. The hotel is only a few stops on the tram from Central Station or 10 mins in a taxi. The rooms are basic but adequate for a city break. My room had a narrow balcony so just be wary if you're travelling with young children. There was no noise at night. Breakfast was also fairly basic, really just a continental selection of cereals and pastries. The staff were very friendly and helpful. This hotel is an ideal option to consider if travelling to Brussels and just need someone to put your head down for the night.

On booking.com extra comment was added, honeymoon trip. No acknowledgement was received from the hotel regarding this. Emails we received was over and over again to upgrade the room and extra services. Little acknowledgement of congratulations and thank you for choosing us was enough as customer service. Easy fast check in. Room location was well explained. The room itself was very nice, size wise and clean. slippers, bath rope and extras were foreseen. Also there was a little welcome card with a cookie for the honeymoon. Thank you.