Courtyard Denver Tech Center

The entire place was under construction and only one side door was unlocked the concrete steps to the door had been removed none of the amenities were available. We woke up in the morning with a crew of 6 painters slamming a ladder up to the balcony and spraying paint on the balcony 10 ft from the bed. No privacy. It was 3 am when we arrived from a 6 hr drive in a blizzard. I complained to the hotel they were totally unwilling to refund my money for 2 nights paid in advance because we were there to go to a family funeral. Trip. Com was also unable and or unwilling to refund my money to my card to get another room. The room itself was clean and decent other than the plastic over the windows and 6 painters ladders fumes and a spray rig blasting paint fumes everywhere. They charged me full price for a building that should have been closed altogether inside and outside a complete commercial construction project. I am completely disgusted with trip. Com as well as Marriot Denver Tech center and until I am refunded the money or comped a decent hotel room by both businesses I will never use trip.com or Marriot anywhere ever again.

Hotel was undergoing renovations but overall I enjoyed my stay. My room didn't have a bathtub but was very nice and clean.

Unbelievably bad service by Taylor, Front Desk Manager/Supervisor. When we came back to our room at the end of the night there were issues immediately. There was a missing lightbulb in one of the light fixtures, only one TINY trash can in the entire room, and the video cable for the TV was nonexistent. Along with the room just feeling like it was in disrepair, and had not received a deep cleaning in some time. These maintenance issues were remedied. The manager on duty at the time, a gentleman, was very accommodating and kind. As was the gentleman that came to the room, this would have been the night of April 21, 2022. Around 10PM when the complaint was placed. We did our best to enjoy our stay in the TINY overpriced and frankly not entirely clean room the best we could. The day before checkout another kind manager gave us a late checkout for the next day. I wish I had remembered his name, though I did not know I would be writing this review until the night of 5/12/2022, this evening. We noticed what turned out to be an improperly placed smoking charge on our card. We called to discuss our dispute with the manager on duty at the hotel. This evening, 5/12/2022, at approximately 7 PM. Taylor answered the phone. She was the manager on duty. She explained that the charge was for smoking in the room and that there was some sort of evidence in the room. I made it clear my wife and I don’t even smoke and asked for said evidence. Taylor immediately became argumentative and told me that “you can take that up with your credit card company”. I explained that I had worked in the hotel industry (I was a manager for a hotel company in San Diego some years ago) and that it is blatantly clear when someone had smoked in a room and that they must have gotten the room wrong she repeated that I would “have to take it up with them” and then she HUNG UP THE PHONE. She hung up on us. I called back, asked for her manager, she indicated that she was the manager and I tried to continue the conversation, asking why she had hung up on me. She said “because I was stating a fact and there is no dispute”. I explained that it is indeed a dispute, over the opinion of the hotel being I smoked in a room I hadn’t smoked in. SHE HUNG UP AGAIN. I called back, asking for the name of her General Manager. She said his abbreviated first name, and told me to talk to him in the morning and HUNG UP ON ME AGAIN. I decided it might be nice to have his full name, given the fact that the issue had now become about her service, and not the fee, and that I wanted to make sure I talked to the right person. I called back, just asking for his last name, she HUNG UP on me again, I called back a final time, again asking for her managers name, and she again hung up on me. I called the neighboring property and obtained the General Managers full name. I placed a call with corporate customer support and opened a case regarding Taylor’s service. I’m not going to go on and on. But I have never

Missing green tea. Bit overall good experience