Courtyard Greensboro

I've stayed at this hotel with my colleagues in early October 2023. Due to unforeseen work related circumstances, my team and I had to check out early. When I had politely asked the front desk (Shirley) if they can accommodate a one time waiver of early check out fee, she basically gave me an attitude and said "I can't help you and you need to speak to Brianna (Hotel Manager)." Brianna was not present at the time and I've asked to speak to another manager but there wasn't one present. I continued to asked Shirley, if Brianna is not here, how do I reach out her? Shirley ignored me and went to assist other guests. After waiting 10minutes, she came back and finally gave me Brianna's email. Shirley could've easily gave me the email but instead made me wait 10minutes for her while she assisted other guests. Later, I've emailed Brianna asking her to her for a one time waiver. She had declined my request and said it was Marriott's policy. I've later contacted Marriott Corporate and they confirmed that due to unforeseen circumstances that the individual hotel will be able to make this accommodation by waiving such fees. Then, I had called Greensboro to speak to Shirley and Brianna again and was told "Sorry this is Marriott's policy". I repeated myself and stated that I've just spoke to Marriott Corporate and they said you guys can waive this. After back and forth with Shirley, I've asked to speak to Brianna and was told she was unavailable to speak to me and to email her. Really? You're on the phone with me, at least tell me you are busy and take down my number to call me back so we can talk this through but instead just to email you? I had filed an official complaint with Marriott Corporate and will not ever again stay at a Marriott due to this experience.

The staff was wonderfully friendly and helpful both on the phone and in person. The hotel's on a loud and busy road--convenient enough, but we felt lucky that we'd secured rooms facing into the courtyard. The Courtyard chain has pluses and minuses--the balconies are great, but would it kill them to provide a free cup of coffee? But this seems a pretty good place in particular.

I have stayed at this hotel in Sept of '22 and March '23. Perhaps it's March Madness in NC but the cost was double what I paid in Sept for the same room. Overall it was a good stay. The room was clean and the beds were comfortable. Great selection at breakfast and would consider staying again but not at the price I paid this time.

Wonderful customer service started at check-in and continued throughout the stay! The Bistro morning staff 3/19 was warm and welcoming! Very clean rooms, close to downtown and interstate. Only took 10 minutes to get downtown all weekend which was nice. Parking was great, you can park on whatever side of the property you are staying on. Would stay again!

Here for a 4 week work deployment. I travel a lot for business and am loyal to the Marriott Brand, currently Titanium Elite status. Was offered no upgrade at check-in, was not provided complimentary water, nor was I asked about how points or meal credits. This wouldn’t matter because hotel is currently being renovated and therefore the bistro area is non-operational. Hotel staff are friendly enough, but the hotel itself needs work. Rooms are only cleaned once per week…yes week. May we stop using COVID and staffing shortages as an excuse to not pay for housekeeping services? I’d have been okay with even every other day service, but when spending thousands of dollars for a stay I expect my room to be freshened more frequently than once a week (and without having to ask for that to be done). My biggest complain though….the sound proofing. My room was set up to bge an adjoining suite. The hotel placed a family with children in the connected room and it sounded like the children were IN MY ROOM. I don’t blame kids for being a bit noisy, and in this case it truly was the lack of any type of soundproofing. Basic conversation could be heard through the door. I asked hotel staff Id so could be moved to a more distant room and was advised that 83 rooms were offline due to construction. 83 rooms! No ability to move due to bookings the next day? I expect more from Marriott.

The bistro was closed for the entire eight days of my stay as there was a problem with the water supply. Nevertheless the room rates were not adjusted. Room was comfortable although only serviced once throughout my entire stay. It seems to be the norm now after Covid but hotels continue to use this as an excuse to not service the rooms on a daily basis still charge the same nightly rates. The staff were great and could not be faulted. Great location.

The hotel has an odd set up where it is almost like 2 separate buildings. The one we were in was basically on top and facing an extremely busy street and it was very very loud. There are a lot of restaurants in the area and plenty of shopping but I would not stay here again unless I was in the other building.

Recently met a buddy in Greensboro to catch up and we stayed at this delightful hotel. The lobby area is quite nice with multiple seating areas with a fireplace and some dining and drink options are available as well. There’s a nice courtyard with a pool that was not in use this time of year but there was a nice outdoor gas fireplace with seating to gather around. The decor/colors of the place have been updated fairly recently and overall look quite nice. The staff was quite pleasant, rooms and grounds were very clean and overall the noise level of the hotel was very low. Starbucks coffee and food options are available for breakfast in the lobby. Great location in Greensboro, friendly staff, nice amenities and very nice rooms.