Tru by Hilton Greensboro Lake Oconee

Woken up at 6am to the fire alarm. Took a minute to get my self together as I got in very late and stopped here because I was completely exhausted. Evacuated downstairs to the parking lot. There were maybe 6 people in the parking lot. Nothing was being communicated to guests. I walked in to the lobby to see if there was a fire. The employees were laughing and said the oven was smoking. The entire lobby was smoky but no fire. No fire or police response. They finally turned off the alarm and we went back to rooms. Back in room at 7am and had a hard time falling back asleep. Then woke up at 11:40 ands called to see if they could give me a little bit of a later checkout so I could shower. The answer was no in a manner of complete rudeness like I asked for a million dollars. They said if I wasn’t out by noon, they would charge me extra. I packed up and got out before noon. Completely ridiculous. I have a week in a beach hotel booked for September. It will be canceled. Hilton isn’t getting another dime of my money.

Hotel is worn. Pool was unusable and surrounding area was in bad shape. A/C was loud. Weird lighting in room. Walls were thin. Bed seemed like a portable. We had trouble checking in because of something that was done at the front desk with the rooms the night before. It is walking distance to a sub par Longhorn and a Chick-Fil-A. Won’t stay here again.

The hotel is new. The staff was friendly. The room was not fancy by any stretch but it was clean and everything worked as it was supposed to. We were there for one night on our way to Augusta. It totally and comfortably served its purpose.

Last minute booking, very clean room and nice staff. Breakfast was basic but very nicely presented.

Love it