Princess Senses the Mangrove Resort - Adults Only

Let me start by saying this was the ninth trip to Jamaica for my sister and me. We have stayed in Bloody Bay, Runaway Bay, and Rose Hall previously. While I will not name the other resorts or talk negatively about them, our stay at the Princess Senses was, by far, our best and most relaxing trip. Room We stayed in room 5117, a Platinum Swim-Out suite near the overwater villas. The room was as expected based on the research I had done: spacious with lots of storage space. The terrace was very large as it had a seating area with the hot tub before a step down to loungers in a few inches of water. We had no issues with towels or the refrigerator being restocked. The toiletries are small bottles which I knew would not be enough. Within minutes of our room tour, our butler returned with a handful of bottles, enough to last most of our stay. As someone with thick and long hair, I should have known better to just bring my own products, but I've never had any issue before as most resorts have the large refillable dispensers in the shower. I'll just bring my own next time. As others have reported, the smoke detector is located near the shower, so without an exhaust fan, we had to dry off in the shower, wait a few minutes, quickly get out, and shut the door. The alarm only went off once for us in doing so. The AC is set at 22 but was below 19 most of the time. It only shut off when we opened the terrace door. Our damp rid bag (I bring them for every Caribbean trip.) had the least amount of moisture gathered that we have ever experienced. The swim-out pool water temperature was dependent on the weather that day but always delightful. We had neighbors on both sides of us most of the time but rarely saw them. It was lovely being able to enjoy the pool in the evening under the stars! A few suggestions would be to put exhaust fans in both the toilet room and above the shower, install towel bars, and perhaps provide an extra bath mat for inside the room near the terrace. When it rains, the swim-out water rises and covers the seating area floor of the terrace and takes some time to drain down, although housekeeping does its best to sweep it away. Food Platinum Club Our butlers suggested we eat at the Platinum Club the first night, and we are so glad we did! The restaurant is a combination of a la carte and buffet. I had the best filet mignon of my life there. It was so good that we ate there twice for dinner, and I got the filet both times. It was cooked to perfection with excellent seasoning. The Saturday day evening buffet had grilled lobster tails, two kinds of shrimp, mussels, and a variety of other seafood. We ate breakfast there on two occasions. The buffet was small but had what we needed. I ordered an omelet twice, and while it seemed to take an inordinately long time to get it given there were only four other guests eating at the time, it was delicious. Breakfast service was not as attentive as dinner. Food Market Mangrove We ate breakfast most mo

The hotel is stunning and rooms beautiful and spotless. The loungers and pools are plentiful coupled with as much or as little activities as you please. The food is next level; breakfast was always a pleasure with Rackay and Treshan always smiling and so friendly. The coffee shop was fantastic with lovely staff, shout out to Krystal and all the others. The a la carte restaurants were really outstanding. An amazing break and we will be back asap

The experience was superb... A variety of restaurants to choose from.. Shout out to Collette from the Spa..... The servers at the buffet..

My husband and I recently returned from a 4-day, 3-night stay (July 2025) at the Princess Senses The Mangrove Resort in Green Island, Jamaica, and overall, the experience was a mix of serene beauty, a few highs, and a couple of areas that could use improvement. It was a couples getaway vacation. Arrival & Check-In Prior to check-in I reached out via WhatsApp to the hotel to inform them I was in route to the resort. Although I was told that we cannot get a complimentary ride pickup from the airport to the resort unless we booked our hotel directly through the resort and not a third party, I felt the resort should make exceptions since we were bringing a group of people to their facility which added revenue and marketing to their establishment. From the moment we arrived, the lush landscape and modern Caribbean architecture of the resort made a great first impression. The check-in process was relatively smooth, though it took a bit longer than expected. We were greeted with a welcome drink, warm smiles, and offered something to eat which helped ease any initial delays. The lobby is clean, open-air, and immediately sets a relaxing tone for your stay. Accommodations We selected a Platinum Junior suite, and it was beautiful. The room was spacious, modern, and had all the necessary requirements. However, we had two queens which was odd as we didn’t ask for two beds seeing this was my husband’s birthday trip, we asked for one king bed, but they didn’t have any available. The bed was comfortable, and the balcony offered stunning views of the ocean, mangroves, pools. The bathroom was well-equipped with a walk-in shower, double sinks, and plenty of towels. However, we did notice that housekeeping service could be inconsistent at times. It was very challenging to get water restocked or provided to us. A few of our friends did share they had some room issues as well. i.e. toilet and or air conditioner not working. Dining Dining options were plentiful, and we appreciated the variety. I do want to point out that we had chosen to dine at Robert Flame Steakhouse our first night and our Butler Roy did assist us to get a reservation made with the lady at the front guest services area however she did not let the restaurant know about our group size of 10 and confirm our reservation so that was a big miss as we didn’t end up not making the reservation and ended up sitting down 90mins later. The breakfast buffet at the Food Market had a wide selection of local and international options, from fresh tropical fruits and Jamaican patties to made-to-order omelets. We especially were looking forward to enjoy some oxtails as we were told that is something that would be served for lunch and dinner but throughout our stay we NEVER EVER ended up getting any oxtail. Reservations were required for most restaurants and filled up quickly, so we recommend booking upon arrival. The drinks at the bar were strong and well-made, especially the BOB Marley frozen drink and the mixed

Everything about this hotel experience was excellent. The food and ambiance of each restaurant was perfect. The service and interaction with staff throughout the resort was on point.