Extended Stay America Select Suites - Akron - South

I have stayed at Extended Stay America on many occasions and have always enjoy my stay. Never have I had an experience as I did 3/27/25. I paid in advance for a 14 day stay at the Extended Stay in South Akron on Fortuna Drive as I was beginning a new job and needed to stay somewhere that had availability. That was a huge mistake! When I checked in the staff was somewhat helpful, however there was extreme clutter behind the desk and the entry way. All other staff was curt and seemed to be disturbed that you would call on them for anything. The bed was uncomfortable. The furniture shows very worn. The room is very small and not able to accommodate someone staying for a couple of weeks. There was no breakfast, coffee, etc of any kind offered to guests. There are no curtains on the windows. I had to request a blanket in an attempt to hide the light coming in the room night. The request for a blanket was met with hesitation. Not only did I have to deal with the light coming in the room, the noise was much! The room was not clean. The hallway has stains on the carpet with a smell. The next morning I found ROACHES under the sink! That was the final straw!! When I spoke to the manager about the room conditions, he said he could not help me. I could not stay another night at the location. I call the number of the central office, he gave me, to talk about the financial balance of my stay. THEY WOULD NOT HELP ME BECAUSE I PAID IN ADVANCE. I LOST OVER $800.00 I moved to another hotel and am very glad I did! I lost that money but I found a better place and sleep much better. I absolutely DO NOT recommend this location! This facility requires a major overhaul, beginning with management, and cleaning.

Rude, Unprofessional, and Crass First off they didn’t have a room for me when I got there, and after some attitude and very unprofessional behavior, I ended up having to wait an extra hour. The staff there is so rude and made me extremely uncomfortable. It was a miserable experience and I will never stay there again.

They charge for the kitchenware an they charge a linen fee for clean bedding are towels, or you have to wash them your self

The stay was interesting. The alarm went off multiple times. The room was decent, but the kitchenette stove that they provide can't be used unless you want to buy their kitchen kit for $30. The young woman at the front desk was awesome. She displayed amazing customer service skills when the key wasn't working when I arrived a little before midnight. She quickly moved me to a different room, but the key still wouldn't work with the new room. She remained calm and just very kind. She let me into my new room and assured me they would fix it in the morning. Each time I saw her, she was very friendly. The disappointment came when I asked a man at the front desk about the washer because it didn't work at first. He stated that because the washer was there by a third party, he didn't know why it wasn't working. He didn't try to call anyone and didn't even walk with me to the washer to see if he could figure out what the issue was, so I observed no customer service skills with him. Instead, he told me in a rude tone that he didn't know because it was there by a third party company. I even asked if he could call his supervisor. He told me there was only one person above him and repeated himself about the third party. I then reminded him that even if it was there by a third party, he should know something about them because they're in his hotel and I walked away to go figure it out myself. I finally got it working. All I had to do was slide my card in the opposite direction. He could have helped with that, I would have expressed my appreciation, and it would have been a great interaction, but instead, he chose to be so rude and completely unhelpful. Last Saturday morning, I had asked the woman at the front desk if there would be a refund if I checked out one day early since I no longer needed it. She assured me that it would be refunded to the card and the manager was just behind her as she told me this. However, the following day, Sunday, one, there was no hot water. I then had to leave before the front desk opened and I called to tell Christian, the manager that I had checked out and left the keys in the room. He said that was fine, but when I double checked and asked to ensure the card was refunded, he told me there was a charge of $43 for the day I didn't stay. That was not okay with me because it was my brother's card and I now owe him that $43! I calmly told him that I had specifically asked the woman at the front desk the day before and she assured me that the card would be refunded for the one day I no longer needed. Christian refused to listen and instead, became angry yelling at me claiming he wasn't going to argue over policy. He then hung up on me. I have never been treated so rudely by hotel staff and I have stayed in many hotels. I could not believe Christian didn't even apologize for his employee's misinformation. I will not be returning to this hotel and I am cautioning anyone reading this to beware of these two men who are the MANAGERS.

One-night in Ickyville, Ohio The hotel is a disaster. The man there at night, I believe his name was Chris, was awesome. He was doing the best he could. The room card maker wasn't working. Our first room had vomit or feces in the toilet. It wouldn't flush down. The second room had used sheets with long black hair still between the sheets. The shower was ice cold at night, so I went to sleep after a cold shower. Meanwhile, Chris was up and down the elevator, letting people in their rooms. I really felt bad for him. The general conditions were poor and the entire hotel needs a major cleaning to say the least.

Just need a place to sleep. It was great