Hampton Inn Great Falls

Well, this Hampton Inn was an experience. It began with a front desk person telling us she was having a bad day. In fact she forgot to give us our Silver Club membership water, we had to ask. We found our room to be clean, but smelled a little musty. Not bad enough to leave but present. I noticed they had lots of scent machines throughout the facility. After dinner we went down to the pool. I wear gripper shoes in the water because I walk in pools for exercise. I hit the first step and went flying! The steps and bottom of the pool floor were super slippery. My husband made it in okay but was very careful. In order to leave it used a pool towel on the steps. We reported the fall and the slippery nature of the pool to both night and morning staff and were told, "they should have told you when you checked in". We'll, she didn't and her bad day resulted in me being bruised from the slide down the steps. I suggested a sign on the door and was told they couldn't because of the "assume your own risk" sign inside the pool room. We won't go back there. The bed was a bit like a watered, every time one of us moved,the other one woke up

Booking and check in was great. Room and bed was great. We were awake all night due to animal pacing around / jumping on and off the floor in room above us. At check out we noticed someone else’s food and drinks were applied to our room. We called back to hotel when manager was available later in the day and billing was resolved promptly.

Nothing

normal standard for Hampton

Not clean. Not happy. I got sent to a room that wasn’t clean and the tv didn’t work. More like a Motel 6 than a Hampton. Not impressed. When I said something at the front desk they acted as though I was lying. There was a booger on a pillowcase. Disgusting. I slept without a case.

Clean room. Great airport shuttle