SureStay Hotel by Best Western Grayson

Making a long(er) story short: On 10/30/2025, I was staying at the SureStay Best Western in Grayson, KY, when a female employee and unidentified male attempted to enter my room at 11:30pm (under the guise of “checking rooms.”) Had I not had the safety catch slipped over, they would have succeeded. It was terrifying, and I did not sleep the rest of the night. I later discovered the employee has a varied criminal history - with an arrest as recent as 10/03/2025. To make matters worse, despite multiple attempts at contact, the hotel has refused to deal with the issue (aside from a $25 credit to my bill - with no conversation beforehand). I’ve contacted Best Western Corporate. They continue to give the hotel time to respond. So after two weeks of trying to make sure this is handled and does not happen to anybody else, I thought I could at least do my part to spread the word to other travelers that Best Western does not consider customer safety a concern, let alone a priority.

People were friendly . But upon entering our room there was dirty underwear on the floor in the bathroom and hair all in the tub

Everything was just ok. The whole place is very musty smelling and everything had a “wet” feel. They need some dehumidifiers. The linens were clean. Breakfast was decent for a hotel. Our toilet ran on and off the whole time, it was particularly loud in the night. Also, the doors stick everywhere so lots of door noise. It was the best option in the area, but I wouldn’t stay again given a choice