Comfort Suites Grayslake Near Libertyville North

Born and raised in Grayslake, I was excited to come back and visit. Unfortunately, the owner of this hotel has cut corners at the expense of guest experience, beginning with the insufferable and disgusting front desk staff. Upon check in on 8/20 around 9pm, I was greeted by a rude old lady who was dead set on convincing me I booked the reservation via a third party, and that she’d “do what she could” to assign me a room. First of all, I booked directly through the Choice Hotels app, not a third party. Second of all, what do you mean “see what we can do?” I paid for the reservation just minutes prior. When I asked her to verify which third party, she ignored me. I asked again, she shrugged me off. She was dead set on treating me like garbage because I was still in my street clothes, even saying things like “this is not a motel.” I’ve never felt so disrespected by someone working the front desk at a clap job hotel in Lake County. Someone needs to tell this old broad to get off her high horse. The pillows are awful, they aren’t even standard size. They’re cushion fillers for accent pillows made for sofas.

Room clean and nicely appointed. Front desk pleasant and helpful. Breakfast has lots of choices: cereal, waffles, eggs, sausage, yogurt, toast, bagels, muffins, apple or orange juice, bananas, oranges, apples, coffee and tea. Room was quiet even tho hotel was full of some kids traveling soccer teams. Pool and hot tub area clean, stocked with towels, and has handicapped lifts. I don't know how to use one of these but hopefully those needing them would. Their website notes there is a free shuttle to Great Lakes Naval Base. We did not use this service but it is a nice amenity. Toiletries are mounted in tub area. It was a little hard to get shampoo out of the dispenser. Parking lot has at least 4 handicapped spaces.

First, i love the bedding, it’s so comfy, clean and I sleep very well. The room is big enough that you can move around. But the water in the bathroom is so weak.

Nice place. Modern ,comfortable working hot tub and pool. Only thing is the road noise from the cars going by is quite loud. But overall a very nice stay.

It’s a little old looking but staff was friendly and place was clean. Breakfast was good. Scrambled eggs and bacon, waffles to make, cereal, fruit, etc. our beds were comfortable. I used the pool in the morning and that was nice. It was perfect since it was next to northwestern hospital where we had to go the next day. Would stay again.