Best Western the Manor Hotel Suites

Good room size, good price, complimentary all day coffee.

Good location in terms of proximity to major roads, but housekeeping unfortunately came into the room two hours before check out!

Excellent service & location Excellent customer service, fantastic tasty menu, set in a period building with character and history.

I specifically booked this hotel because it said it had a gym like I do with all my bookings. When I arrived they didn’t have one

Very very poor Paid extra for a king size bed and discovered it was two single beds pushed together which was incredibly uncomfortable , the bed had a huge lump in the middle. The heating did not work and was very cold. A small electric heater had been placed in the room before arrival but was incredibly insufficient . Also despite placing a do not disturb sign on the door the cleaners were banging on the door early in the morning and then expressing there outrage that they could not get in and clean. I remained silent throughout the conversation . One was adamant to enter and said “they’ve probably left and left the sign on the door let’s just go in” the other then voiced her frustration and said they would have to ”radio down” . I never realised occupying a room would be such a problem ? I then voiced my concerns to the person on checkout who was incredibly dismissive and implied it was my fault for not reporting the two beds pushed together. As you can appreciate , after showering and getting into bed to discover the beds parting in the middle I did not realise I should have gone to reception to raise concerns in the middle of the night . Overall highly unsatisfactory

Excellent, friendly customer service.