Hilton Garden Inn Grapevine at Silverlake Crossings

Great hotel, close to airport , Bass Pro Shop, and Golf Club, Go Cowboys

Great hotel, in good location just 20 minutes from DFW airport. Rooms are great, good size, spotless, beds are enormous and super comfortable and the bathroom is good too (Shower could have done with more power). Would recommend. Theres hundreds of hotels in the Dallas area (literally on every street corner) but this one was great!

Since the company that manages this location, Aimbridge Hospitality rotated the current GM and AGM here, the management professionalism and hotel cleanliness are appalling! Unprofessional Management Team: I was told that both the GM and the AGM were named Chris, and the way they treated my 65-year-old mother was unacceptable! My mother was disrespected by a "sassy", unprofessional Asian American or South American who was not wearing a nametag for identification. I took a picture of this unidentifiable and unprofessional manager during one of his interactions with my mother to capture his blatant ignorance of professionalism and decorum. Room and hotel grounds: I have attached multiple pictures that show the dirty, stained hallway carpeting riddled with multiple cockroaches and other bugs. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states "The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out." (see pictures) Outside the exit door by the gym is a bee hive forming with active bees swarming around. (see pictures) Behind the couch in the room was a pile of some type of insect that were not living. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states "The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out."(see pictures) I know this is a pet-friendly hotel, but the smell of pet dander is extremely strong because housekeeping doesn't use pet cleaning solutions when guests with pets check out. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states "The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out." Again, since the new management team was switched out, the quality of service is nonexistent and the cleanliness is that of a Motel 6 quality.

I highly recommend this hotel! It’s clean, the staff are friendly, the breakfast is GOOD. Did I mention how clean it is!!! They have water and crush ice on each floor. Plenty of parking. Quick driving distance to food and a mall. This will definitely be my new go to hotel in the area!!

We stayed one night and booked our room through a third party. The next day when we checked out, the hotel made use pay again because they could not find where the payment had been issued. They said if we are double billed just call the hotel and they will issue a refund. Since I was double billed (already knew I was), the hotel was unwilling to help, and the manager never returned my call. The hotel itself was nice but they are unwilling to be fair and would rather get paid twice. The third party I used was more than willing to issue a refund and said they would take it up with the hotel to get their money back, the way a company should be. Be careful and if you use a third party, I would call them in the moment to fix any issues before I trust this hotel.