Hampton Inn Harrisburg/Grantville/Hershey

Travelled with family. Check in was smooth with the digital key. Parking lot was packed and lighting is VERY poor around the back of the hotel. A bit frightening with 4 little girls. The bathrooms are missing conditioner which is a first. Also, water bottles were missing from the room upon arrival. AC worked great. Clean and typical cozy beds for the Hampton brand.

Very friendly staff

We had stayed in Harrisburg for 2 nights and decided we would stay an extra night to go to the ****** near Hershey, so I booked a closer hotel, and we moved to the Hampton Inn in Grantville. We had to check out of our other hotel at 11:00 am and were only 25 minutes away from this one so we got there a little before noon and asked for an early check in. Mind you, I travel frequently and I have never had trouble or had to pay for early check in anywhere else if there is a clean room available and it isn't busy. This is not the case at this cheap hotel. There were about 4 cars in the parking lot and a room was ready, but the girl at the desk said that we couldn't check in until after 2:00 but could put our bags behind the desk. I explained that we were traveling with food and would just like to get a room to put it in the fridge and get our luggage safely put away as we were going out. Finally, she said she could give us a room but there would be a $50.00 charge!! Mind you, we are 2 older women (71 & 62) and we weren't checking in early to have a party, we just wanted to put our food away so it wouldn't spoil and then we were going out anyway. She apologized, but said "it was policy." I said it is a poor policy and all other hotel's and AirBnb's have always been very accommodating with no extra charge (like the Staybridge we stayed at the 2 previous nights, where they let us in at 11:00) but she said it was their owner's policy. I reluctantly agreed to pay, but this immediately started our stay at this Hampton Inn on a sour note. We opened our door to a 2 queen room that was small and poorly lit with a toilet that wouldn't flush unless you pushed the handle down twice. I was still upset with our check in experience, but we put our food away and went to the winery and ******. When we got back around 4:00, there a man at the desk so I approached him with my shock and annoyance at being charged $50.00 (the room rate itself was only $103.00) for an early check in. He gave me the same policy garbage but unlike the girl when we got there, he was rude and very unapologetic. After staying at a great hotel in Harrisburg and having a wonderful time there, this hotel experience ruined the last day of our trip. I would never stay there again!!