Holiday Inn Express Grand Rapids SW

Cleanliness: Frequently praised for clean rooms, pools, hot tubs, and facilities .

Absolutely pleased with this nicely remodeled and updated hotel we just left on June 30. Very clean throughout, comfortable beds and pillows as well. Was told this was built as a Best western. From polite front desk staff who smiled and looked you in the eyes, to housekeeping, staff can’t be beat. The room we were in had adequate seating, small desk chair as well. But the counter space is A+! The room has a long built in bench that doubles as a place to put your suitcase, in addition to a long desk. Nice TV. Plenty of electrical outlets and USB ports, too. Lots of lighting options, too. Super clean bedding and carpets, as well. A coat closet with Iron/ Ironing board will hold all your clothes, in addition to a heavy duty wall mounted coat rack that holds three items. We also had a small kitchenette with a microwave, refrigerator and Keurig brewer. Moving to the bathroom which features plenty of towels, a huge shower head, Dove soap, shampoo/conditioner, body wash on tap, a small hair dryer (says it’s 1,875 watt), more than one electrical outlet, great lighting and a bath fan to boot! But it’s the well planned bathroom counter space that I loved. Not only was there an edge of an inch or so under the mirror which was perfect to set small toiletries on to get them off the counter and out of others way, there was also a shelf on the side of the sink underneath the counter for a large toiletries bag as well as a huge, long vanity. Everything a woman with lots of “stuff” will love and a guy will appreciate not having to deal with all her stuff in his way. The room also overlooked the pool which was a bit noisy, and our room had a balcony as well with two chairs which makes me suspect that the pool was an added at some point. Breakfast on Saturday was a very large selection of both hot (eggs, omelette, pork sausage) waffle/pancake maker and cold foods (yogurt) pastries, muffins, juices, milk and a 24/7 fresh ground coffee maker (2 machines), with flavored creamer available as well. Sunday while food was hot, a much smaller selection of food was offered due to volume of guests. Now for the couple things that need attention: The Hot tub appears to have some issues with power. I had a difficult time getting it to turn on and once I was in it 5-7 minutes, all the jets stopped working except one. I suspect an electrical issue. The area also needs cleaning and repainting. The pool was okay, water was clean and not too cold. The area around the pool did need to be cleaned as well, which may have been due to the large volume of people/kids that used it on Saturday. Outside the facility is very nicely landscaped, but the siding on the building is either faulty or was damaged in a storm as most shingles are damaged and many are missing as well. Overall, a great place to stay and price was very reasonable for the area in comparison to other hotels we looked at.

Very clean and friendly staff. We stay here multiple times a year as we have 2 kids in college in the area. We recommend this hotel to other families too.