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Holiday Inn Express & Suites Grand Rapids - Airport North

Holiday Inn Express & Suites Grand Rapids - Airport North

4.3/517 Reviews
My colleague and I arrived late in the evening after attending a work event. When I received my room key, the lock on my door did not work. I went to the front desk and the associate working, who had airpods in their ears, gave me attitude about how I probably didn't use the key correctly instead of solving the problem right away. They then were unable to find a new battery pack for the door so they moved me into a different room. When I checked out of the hotel, I was unaware that I needed to stop at the front desk to receive a receipt. Every other time I have stayed at a hotel, I receive an email with my receipt and don't have to retrieve it from the front desk. I called a few later to get a copy of my receipt sent to my email and the associate was very rude on the phone and said ”Well no wonder you didn't get a receipt since you didn't come and get one. That's on you.” I am not one to complain but the attitude I received from now two employees at this hotel made me angry. I will not stay at this hotel ever again for business as I do not deserve to be treated with disrespect when I have not done anything to deserve being treated that way in the first place.

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