SpringHill Suites Grand Forks

We stayed here for 3 nights and loved the hotel! The entire hotel (lobby, pool, patio, rooms) is absolutely spotless! This has to be one of the cleanest hotels I’ve ever stayed at! The front desk staff is very friendly and helpful. The location is very convenient, it’s only 10 minutes or so from downtown Grand Forks and the college. This IS the place to stay in Grand Forks!!

My 3 yo daughter and I arrived at Springhill Suites GF on May 27, 2022. I’ve stayed at this hotel before and generally prefer the clean spaces of Marriott. Our room was on the 3rd floor and although clean, in need of some serious upgrades. The carpet was stained red in one spot and pink in another. These were very large stains to the point of the carpet needing to be replaced. We stayed in room 326. The gentleman helping us at check-in was very kind and moved us away from the elevator so it wouldn’t be noisy. Room is spacious enough for a family. I let the gentleman know checking us in that I was going to book another night. I asked for our same room. He said this was no problem and they weren’t full on Saturday May 28th. He mentioned he would make a note on my account. The next day at 1 pm I received a knock on the door. Housekeeping was asking when I was leaving. I said, “Five minutes.” After I closed the door it dawned on me that they may not know I was staying another night. I went back outside and let them know I wasn’t checking out and that I was staying another night. I saw one of the housekeepers texting someone as I opened the door. Not even one minute later I received a call, “Hi um when are you leaving since checkout was at noon and it’s been ne pm now?” The most rude, condescending tone ever. No greeting, “Hi Mrs. McLain, how was your stay?” I let him know I spoke with Dylan? The day before and let him know I was booking another night and to check their bookings and notes. He mumbled something and hung up. It was a less than ideal situation. I’m sure the gentleman on the phone has some pent up anger issues but please leave them at home and don’t take them out on customers. Thanks for reading. Don’t mean to Karen on Marriott but also deserve some kindness and grace when that’s all I treated your staff with during my stay.

Very easy check-in after a long drive. Was fairly quiet. We were on the road-side of the building and there was some road noise. Breakfast was typical for a hotel; not bad but not exceptional. Would stay here again.

Great place to stay.

Overall good. Overall good. Breakfast was nice. Little spendy.

It was clean, quiet, affordable and close to a small ***** mall ehich was convenient.