Guest User
October 7, 2024
My husband and I arrived at Palm Heights to celebrate our 20th wedding anniversary. We were looking for a trip of a lifetime, and thats exactly what we got. The resort is a feast for the eyes, lush, green, with palm trees, flowers, that line the entry, all the way to the breathtaking view of the ocean. The rest of the resort grounds is its own little paradise, with swimming pools, 3 great restaurants, spa,and beach club that is the absolute best! Our oceanfront room was a picture postcard, the view just took our breath away. The room itself was open, airy, spacious, immaculate, with high end finishes and full size toiletries, a soaking tub that I enjoyed, every amenity one could think of was there. In our room upon arrival was an anniversary card, fruit platter, beautiful flowers and an iced bottle of Prosecco.WOW!! This was just the start of our 9 day vacation there. But, what struck me the most was from check- in to check- out the staff at this resort is the most attentive, accommodating, warm, friendly, and most of all welcoming. Maria went beyond, to help with our car rental, spa appointments, and a fabulous rooftop dinner, special touches left in our room. It was lovely to see her everyday, her expertise was invaluable while we were there. Bishal from the Coconut club welcomed us with a big smile, and told us about the beautiful island of Grand Cayman, and introduced me to my favorite cocktail, In the Heights. We had dinner our first night at Tillie's, where Abdul treated us to one of the most fine dining experiences ever.He was so knowledgable, personable, and gave us great info. on places to see and go to while we were here in Grand Cayman. Yashinoki was another favorite, where Neal introduced us both to the best lobster rolls ever. I don't even like sushi, but we had it twice. So good!!! Then there was Shailend whom was with us for breakfast 8 out of the nine days we were there. He anticipated everything, down to the fact that we ordered watermelon and pineapple juice everyday. So nice to start off the day with friendly conversation and service. We want to give a special shout out to Victor and all the young men of the Beach Club whom took care of us the whole time. They are polite, courteous, and took time to make you feel like you were the only ones on the beach. Such a happy group, that took great pride in their jobs. Anytime, any place, anywhere we had a request, it was answered immediately and so professionally. My husband and I have never received such personalized customer service from any other resort. The staff is so exceptional, they are what makes the resort so special, unforgettable, and memorable.We want all the staff to know how much we appreciate their heartfelt service and attention to every detail. Thank You!!! We will never forget our trip, and hope to return again. Shelly & Sean .